Compensation Range$110,000.00 - $135,000.00 Annual Salary
Job Description Summary:Act as Workday generalist and assist with tier I to III level tickets supporting Workday users and team
Job Description:POSITION RESPONSIBILITIES AND DUTIES
- Demonstrate Workday system knowledge used in troubleshooting, assisting with configuration, enhancement, maintenance, and testing of the system.
- Strong focus on customer satisfaction and able to build positive relationships with stakeholders and subject matter experts to increase confidence and communication with the Workday Support Team.
- Willingness and dedication to learn new areas of Workday to broaden knowledge and provide cross functional support within the Workday Support Team.
- Assists with/or participates in the research, design, development, testing, delivery and training of new and modified business processes, reports, and tools.
- Reviews and completes Workday helpdesk tickets as assigned.
- Works with Workday Support Team to help keep track of requirements, timelines, and communications with project stakeholders.
- Serve as Sr. Analyst to provide support on Tier I to Tier III tickets for Workday modules.
- Specialized experience/knowledge in the following areas is desired: Security, People Experience, Workday Everywhere, Business Processes and Report Writer. Experience/knowledge in other Workday functional areas is a plus.
- Assist with maintenance of the Workday platform continuously within experience level.
- Communicate with Stakeholders and Team Members by participating in meetings both recurring and ad hoc on related Workday items.
- Serve as project assistant on Workday configuration and enhancements to help meet project timelines from beginning to end.
- Assists the Workday Support Team by offering insight on solutions that both meets customer needs and considers audience, performance, and usability.
- Staying updated with Workday releases and roadmap, identifying opportunities to leverage new features and functionality to improve functional processes.
- Complete other responsibilities as assigned.
MINIMUM SKILLS AND EXPERIENCE
- Excellent English verbal, listening and written communication skills.
- Minimum 5-7 years of experience working with HRIS systems.
- Minimum 5 years of experience supporting Workday.
- Elevated level of HRIS competency
- Highly effective in time and project management.
- Advanced understanding of Workday Business processes.
- Advanced knowledge and experience supporting Workday Core HCM (Human Capital Management) functions.
- Uses resources effectively and efficiently; can orchestrate multiple activities at once to accomplish a goal.
- Ability to work effectively within a team.
- Advanced problem-solving ability and strong analytical skills.
- Strong critical thinking.
SUMMARY OF BENEFITS
This role is eligible for the following benefits: medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership. Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options.
