Job Description

The Senior Windows/SCCM/Intune Engineer is responsible for the architecture, engineering, automation, security, and lifecycle management of the firm's global Windows endpoint environment. This role serves as a senior technical leader within End User Engineering, driving enterprise device management strategies across Microsoft Configuration Manager (SCCM/MECM), Microsoft Intune, Microsoft Entra ID, and Windows 11 platforms.

The engineer will design and maintain modern endpoint management solutions, software deployment frameworks, operating system lifecycle processes, compliance enforcement, and endpoint security configurations. This individual will collaborate closely with Information Security, Infrastructure, Service Desk, Unified Communications, and Application teams to deliver a secure, scalable, and highly automated digital workplace experience for employees worldwide.

Reporting relationships

Reports to: Senior Manager, Digital Workplace
Primary functions & responsibilities

1. Endpoint Engineering & Management

• Design, implement, and support enterprise Windows endpoint management solutions.
• Manage and optimize Microsoft Configuration Manager (SCCM/MECM) infrastructure.
• Lead migration initiatives from traditional SCCM management toward cloud-native management using Microsoft Intune.
• Engineer and maintain Microsoft Intune policies for device compliance, configuration, security baselines, endpoint protection, and application deployment.
• Develop and maintain device provisioning strategies utilizing:
  • Windows Autopilot
  • Microsoft Intune
  • Hybrid Azure AD Join
  • Entra ID Join
• Establish endpoint configuration standards across global environments.
• Drive hardware refresh and operating system modernization initiatives.
• Maintain endpoint inventory, reporting, and lifecycle management processes.

2. Operating System Engineering

• Lead Windows 11 deployment, maintenance, and upgrade programs.
• Develop and maintain enterprise OS deployment task sequences and Autopilot provisioning packages.
• Engineer standardized endpoint configuration profiles and provisioning methodologies.
• Manage feature updates, quality updates, and servicing channels.
• Perform application compatibility testing and remediation.
• Develop rollback and contingency plans for large-scale deployment initiatives.

3. Application Packaging & Deployment

• Package, test, deploy, and maintain enterprise software solutions.
• Develop deployment methodologies utilizing:
  • Intune Win32 Applications
  • SCCM Applications
  • PowerShell
  • Winget
• Troubleshoot complex installation and application-related issues.
• Create detection methods, superseding strategies, and deployment automation workflows.
• Manage application lifecycle processes from onboarding through retirement.

4. Automation & Scripting

• Develop automation solutions using:
  • PowerShell
  • PowerShell App Deployment Toolkit (PSADT)
  • Graph API
  • Azure Automation
  • Azure Functions
• Automate administrative tasks and operational processes.
• Create self-healing and proactive remediation scripts.
• Develop reporting, monitoring, and compliance automation solutions.
• Reduce operational overhead through infrastructure-as-code methodologies.

5. Endpoint Security & Compliance

• Partner with Information Security teams to implement endpoint security controls.
• Engineer and maintain:
  • Intune Patch Management / Autopatch
  • SCCM/WSUS software updates
  • Attack Surface Reduction Rules
  • Device Control Policies
  • BitLocker Encryption
  • Security Baselines
  • Group Policy Management
  • Conditional Access integrations
• Ensure compliance with regulatory and corporate security requirements.
• Evaluate vulnerabilities and coordinate remediation activities.
• Support audit readiness and security reviews.

6. Microsoft Cloud Technologies

• Support and integrate:
  • Microsoft Intune
  • Microsoft Entra ID
  • Microsoft Defender
  • Microsoft 365 Apps
  • Windows Update for Business
  • Microsoft Graph
• Develop modern management strategies aligned with Microsoft's cloud-first approach.
• Manage co-management capabilities between SCCM and Intune.
• Optimize device management through cloud-based services and automation.

7. Digital Employee Experience (DEX)

• Utilize Digital Experience Monitoring tools such as:
  • Nexthink
  • Microsoft Endpoint Analytics
  • Lakeside SysTrack
  • ControlUp
• Analyze endpoint health and performance trends.
• Develop initiatives to improve:
  • Device performance
  • Boot times
  • Reliability
  • Application experience
  • Employee productivity
• Create executive-level reporting and operational dashboards.

8. Documentation & Operational Excellence

• Create and maintain:
  • Technical documentation
  • Standard operating procedures
  • Engineering standards
  • Runbooks
  • Knowledge articles
• Develop operational dashboards and reporting metrics.
• Maintain architecture diagrams and platform documentation.
• Drive continuous process improvement initiatives.
• Serve as Tier 3/Level 4 escalation support for complex endpoint issues.
• Perform root cause analysis for recurring incidents and service disruptions.
• Participate in maintenance windows and critical incident response activities.
• Establish monitoring and alerting strategies for endpoint services.
• Maintain service reliability and performance targets.

Qualifications

Education:

Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field.
Advanced degree strongly preferred.

Experience Required:

Required

• 7+ years of enterprise endpoint engineering experience.
• 5+ years managing Microsoft Configuration Manager (SCCM/MECM).
• 3+ years managing Microsoft Intune in a large enterprise environment.
• Experience supporting environments with 5,000+ endpoints preferred.
• Experience in financial services, healthcare, legal, or highly regulated industries preferred.

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Enterprise Administrator Expert
• Microsoft Certified: Security Operations Analyst Associate
• ITIL Foundations
• MCM, MCSE, or equivalent legacy Microsoft certifications

Technical Skills

• Expert Knowledge
  • Windows 11 administration
  • Microsoft Configuration Manager (SCCM/MECM)
  • Microsoft Intune
  • Windows Autopilot
  • PowerShell scripting
  • Microsoft Entra ID
  • Group Policy Management
  • Endpoint security technologies
  • Software packaging and deployment

• Advanced Knowledge
  • Co-Management
  • Windows Update for Business
  • Microsoft Defender for Endpoint
  • BitLocker
  • Conditional Access
  • Azure Automation
  • Microsoft Graph API
  • Active Directory
  • DNS/DHCP fundamentals
  • PKI/Certificate Services

• Preferred Skills
  • Microsoft 365
  • Defender XDR
  • Nexthink
  • ServiceNow
  • Azure Virtual Desktop
  • Windows 365
  • Azure Infrastructure
  • Enterprise mobility management
  • Zero Trust architectures

General Requirements:

• Strong written and verbal communication skills
• Ability to manage multiple projects and priorities simultaneously
• Experience working in global enterprise environments, preferably in financial services or other highly regulated environments
• Willingness to travel (approximately 10-25%)

Reporting Relationships
Senior Manager, Digital Workplace

Compensation

The anticipated rate for this position is listed below. Total compensation may also include a discretionary performance-based bonus.

$125,000 - $140,000

The firm also offers robust Benefits offerings. Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.

Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.

There is no set deadline to apply for this job opportunity. Applications will be accepted on an ongoing basis until the search is no longer active.