Senior Vice President - Strategic Account Management - CA

Photon$180K — $250K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Experience with CRM tools, specifically Salesforce
  • Strong analytical skills for revenue projections
  • Familiarity with account management processes
  • Excellent communication skills for collaborating with engineering and executive teams
  • Ability to identify gaps and improve customer satisfaction

Responsibilities

  • Support Account Management by creating and maintaining revenue projections
  • Update and track opportunities in the CRM tool
  • Review weekly CRM compliance and address issues
  • Evaluate PreSales and Account Management documentation such as proposals and contracts
  • Conduct regular CRM projections reviews with executive management
  • Collaborate with engineering to reconcile project expectations
  • Assess customer delivery effectiveness and satisfaction levels
  • Negotiate and finalize Master Services Agreements and SOWs with clients

Benefits

  • Opportunities for professional development and training
  • Collaborative work environment with cross-functional teams
  • Exposure to high-level executive management
  • Engagement in strategic account management initiatives
  • Impactful role directly influencing customer satisfaction and service delivery
Full Job Description
Job Description

Greetings Everyone

What will you do?
  • You will support the Account Management organization by
  • Creation and maintenance of Revenue Projection sheet, add new opportunities to CRM tool (Salesforce) and keep it updated, track and maintain all activities on CRM and/or InSight (SAM project)
  • Review of Weekly CRM Compliance and file RCA for Issues
  • Review Comments on PreSales/Account Management artifacts - proposals, contracts, etc.
  • Review of CRM projections daily/weekly with Executive Management
  • Reconciliation with Engineering organization of expectation of burn on weekly or as-needed basis (whichever is more frequent)
  • Review effectiveness of Engineering organization in their ability to meet customer expectations
  • Identify gaps in customer's process that prevent effective Delivery Measure and Track customer satisfaction at a project and account level
  • Negotiate and execute Master Services Agreements and/or SOWs with customer

About Photon

Photon Careers

Joining Photon presents an unparalleled opportunity to advance one's career with a leader in digital innovation. Photon is actively seeking talented individuals to join its diverse team of professionals, dedicated to reshaping industries through technology and creativity.

Explore Job Opportunities

Photon offers a variety of job opportunities that cater to a range of skills and interests. Each position at Photon is designed to challenge team members while providing meaningful pathways for professional and personal growth.

Experience the Culture and Benefits

Photon is committed to fostering a workplace culture that promotes diversity and inclusion. The company provides comprehensive benefits designed to support the health, well-being, and financial security of each team member. At Photon, every professional enjoys access to career development programs and diversity training, ensuring they are equipped for leadership roles in an evolving marketplace.

Engage in Professional Growth

Photon believes in the power of innovation and leadership to drive success. The company supports its team members with resources for continuous learning and growth, including advanced training sessions and leadership workshops. Networking within Photon’s industry-leading community allows for unparalleled career advancement and skill enhancement.

Internship Programs

For those beginning their professional journey, Photon offers internship programs that provide a robust foundation in digital solutions. Internships at Photon are characterized by immersive projects and hands-on learning, guided by experts in various fields. These programs are a gateway to full-time employment and a promising career path.

Join the Team

Photon is hiring! Explore open positions that match your skills and interests. Photon looks for passionate, curious, creative, and solution-driven team players. Whether you are starting your career or looking to make a significant impact in your professional journey, Photon has a place for you.

Prepare for Your Interview

Photon values a thorough selection process. Prospective team members are encouraged to prepare by understanding the company’s mission and values. Tailoring your resume to highlight relevant experience and skills will make a significant difference. Engage actively during your interview, demonstrating your knowledge and enthusiasm for the role you are applying for.

Stay Connected

Keep up to date with the latest from Photon by following the company’s career blog. Gain insights from insiders, learn about new job openings, and get tips on preparing your resume and acing your interview.

Career Development at Photon

Photon is dedicated to the professional development of its team members. The company offers various tools and resources, including career coaching and performance feedback, to help individuals reach their full potential. With Photon, career aspirations are nurtured, encouraging every team member to excel and innovate in their respective roles.

Networking and Career Opportunities

Photon encourages its team members to engage in networking within the company and the broader industry. These connections can lead to myriad opportunities, from collaborative projects to mentorship. Networking at Photon is not just about building professional relationships; it's about fostering a community of innovation and mutual growth.

Conclusion

Photon is not just a company; it is a community of driven professionals committed to making a difference. With a focus on innovation, leadership, and diversity, Photon offers a dynamic environment where ambitious individuals can thrive. Explore the possibilities and join Photon’s team of leaders, innovators, and visionaries.
Learn more about Photon

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