OverviewPosition Summary The Senior Vice President of Lodging & Brand Standards is a newly integrated position that unites full operational leadership of Boyne Resorts' portfolio of hotels, with direct ownership of brand standards compliance and quality assurance across every property. This position oversees the operational, financial, and guest experience performance of multiple hotels and spas while personally directing the audit function that protects brand integrity, consistency, and reputation across the portfolio. The SVP guides divisional leadership on operations, including HOAs, budgeting, and strategic goals, and simultaneously leads a structured program of on-site inspections, mystery audits, and corrective action planning to ensure every property meets Boyne Resorts' operational and service standards.
ResponsibilitiesWhat You'll Do Hotel Operations Leadership - Partner with divisional leaders overseeing lodging, spas & hospitality to manage performance, service delivery, and cost controls across the portfolio
- Review financial and operational results with General Managers and divisional leaders to drive revenue growth, guest satisfaction, and continuous improvement
- Support budgeting, forecasting, and revenue management strategy for each property
- Oversee risk management, labor controls, and competitive positioning across the portfolio
Brand Standards & Quality Assurance - Design and lead a structured program of on-site inspections and mystery audits measuring compliance with Boyne's operational and service standards
- Evaluate property maintenance, cleanliness, safety, and guest-facing service quality, and oversee accurate scoring and reporting
- Present executive-level audit findings and partner with GMs, COOs, and department heads to build and close corrective action plans
- Maintain auditor independence and consistent standards portfolio-wide, elevating recurring gaps to C-level leadership
Owners' Services - Set system-wide HOA strategy, policies, and service levels, and build a standards playbook covering financial reporting, reserves, and communications
- Extend the brand-standards audit approach to owner services and standardize owner communications
- Serve as the escalation point for GMs and COOs on HOA governance matters, and track regulatory compliance across the states Boyne operates in
QualificationsWhat We're Looking For - Bachelor's degree in Hospitality Management, Business Administration, or a related field
- 10+ years of executive-level hotel operations experience with multi-property responsibility; brand standards, quality assurance, or audit experience strongly preferred
- Familiarity with mystery-audit methodology and structured property inspection programs
- Strong financial acumen, including budgeting, forecasting, and the ability to interpret financial and audit reports
- Excellent communication and conflict-management skills, with the executive presence to deliver constructive feedback to senior leaders and ownership groups
- A track record of developing talent and leading change across decentralized, multi-property organizations
Work Environment & Travel - Regular travel to properties for operational oversight, plus additional unannounced travel for audits - typically 50-80%, depending on portfolio size
- Some travel involves outdoor conditions and uneven or slippery surfaces; role requires the ability to sit for extended periods and occasionally lift up to 25 lbs.
- Flexible schedule, including weekends and holidays, as required
Job Benefits This position is regular full-time and eligible for:
- Health, dental, and vision insurance programs
- Flexible spending account programs
- Paid time off and paid leave programs
- Employee ski pass and dependent ski passes
