Job Description

We're seeking a future team member for the role of ITSM Operations Lead to join our Technology team. This role is located in NYC, NY.

In this role, you'll make an impact in the following ways:

• Designs, coordinates, integrates, and provides general support for complex application and/or infrastructure implementations and integrations for internal business partners and/or external clients and regulators in a multi-tiered, multi-platform environment.
• Serves as a subject matter expert responsible for supporting the development, implementation and maintenance of ITSM processes to ensure operations are consistent with Platforms and organization-wide goals.
• Performs Command-and-Control and coordination of incidents and critical events, and leads technology resiliency activities and processes.Manages the strategic integration and migration planning across various application and infrastructure activities for internal and/or external clients, while coordinating and consulting on product selection and implementation.
• Oversees installations, upgrades, migrations and support efforts to ensure goals are being met within budget and on schedule.
• Partners with IT stakeholders to identify and implement continuous process improvements and solutions to critical issues, delivering data-driven analyses to measure critical success factors and key performance indicators across relevant processes and services.Oversees preparation of ad-hoc and scheduled reports.
• Assists process and team leads with activities required to develop, implement and maintain technology processes, standards and controls.
• Drives consistency and adherence to technology standards.
• Partners with technology teams to develop appropriate artifacts such as DLC artifacts, user stories, test scripts, and training documentation.
• Supports the development, design and implementation of automation for manual processes.
• Identifies, facilitates and solves highly complex and critical system-related issues to meet the firms objectives.
• Leverages expertise to support a multi-tiered, multi-platform environment, contributing to various development and infrastructure projects that have a broad impact across the organization.
• Defines the engagement model and communication channels for initiatives.
• Communicates with internal and external stakeholders to address concerns.
• Develops and disseminates executive-level updates as required, and maintains excellent knowledge of IT systems and tools, staying abreast of new developments in IT.
• Executes ITSM processes as a centralized governance function.
• Ensures adherence to processes and policies and supports Engineering and Resiliency functions.
• Performs Command and Control for critical, time-sensitive escalations.
• Orchestrates resolution, communication and closure of ITSM events.
• May mentor or provide guidance for junior team members.

To be successful in this role, we're seeking the following:

• Bachelor's degree in computer science or a related discipline or equivalent work experience required.
• 10 - 12 years of application or infrastructure related experience required.
• Experience in the securities or financial services industry is a plus.
• Modified based upon local regulations/requirements.

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.

Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.