Job DescriptionWe're seeking a Senior Vice President, Application Support Manager to join our Custody Enterprise Production Services team in Pittsburgh.
In this role, you'll make an impact in the following ways:- Respond to, diagnose, and resolve service disruptions
- Work closely with developers on continuous integration / continuous delivery solutions
- Conduct root cause analysis for complex production issues
- Monitor and review the incoming alerts from automated monitoring systems or applications and work on resolution.
- Respond to helpdesk queries and ensure that all service requests are addressed and resolved within SLAs.
- Participate in PTO CAB meetings and review the changes.
- Maintain the run books, SLA, Application recovery documents up to date.
- Follow the standard procedure to escalate incidents to the appropriate teams for resolution.
- Lead investigations, resolutions, root cause analysis for incidents/problems and engage the required groups including Infrastructure Support and Application Development teams (as needed).
- Identify new opportunities to streamline and improve recovery solutions.
- Identify repeatable manual tasks and lead efforts to automate.
- Support regulatory compliance or audit support activities as needed.
- Participate in the DR contingency, Cross region testing and FOS events.
- Provide knowledge and training to new support personnel.
To be successful in this role, we're seeking the following:- Mainframe and/ or Distributed Technical Skills. Java and or Python
- Hands on experience in providing application support (L1/L2 level support).
- Programming Language - Java or Python and/or COBOL. Focus on maintaining COBOL programs and analysing current processing for help desk inquiries as well as determining issue fixes.
- Knowledge of SQL, DB2 stored procedure. With increased focus on mainframe integration with other technologies such as CICS web services, MQ series etc.
- Databases: DB2, VSAM, Oracle
- File aid and similar tools for browsing the files
- File transfer - NDM, Connect direct, secure FTP etc. IBM MQ, Informatica
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
