Career Area:Technology, Digital and Data
Job Description:Sr. UX/UI Designer, Service Information SystemCat Digital is leading Caterpillar and our industry with the utilization of data analytics, innovation, digital channels, and techniques to drive profit, create more efficient revenue growth, unlock new revenue streams and provide more durable competitive advantages for the business through unexpectedly great experiences for our customers.
HIGHLIGHTS: - This new role is 100% dedicated to designing for B2B customer and dealer technicians who are tasked with identifying the correct parts as well as doing the maintenance work on Caterpillar branded assets (Ex. Machines).
- We are building best-in-class user experiences in the B2B space across web and native apps.
- We are doing User Centered Design.
- We are a dedicated user experience team that includes research.
- We are a global team with centers in the US, India, and Slovakia.
Job Summary: As a Sr. UX/UI Designer for our
Service Information System (SIS), you will be a major contributor to the development and optimization of the customer and dealer technician experience. Through your ability to design frictionless digital experiences, you will help empower Caterpillar customers and dealers to maintain their assets as well as identify the products they need to manage their business more efficiently using SIS.
This position will work with stakeholders, vendors, and partners, visualizing user needs to build the experience strategy by applying human-centered design. Must have strong experience delivering strategic digital experiences of complex systems.
JOB DUTIES: - Create the highest quality UI designs
- Coach proper design practices
- Advocate for design throughout the process
- Contribute to the SIS strategy and roadmap
- Advocate for user centered design through partnership with the UX research team
- Envision and execute user experience improvements
- Conceptualize and communicate design ideas to stakeholders of all levels within an organization.
- Create wireframes, user flows, visual design assets, and interactive prototypes/high fidelity mockups.
- Build the cross-functional community by planning and facilitating regular share-outs, Q&As, and Design workshops
- Partner with UX research to maintain an aligned understanding of the current-state user experience, while continuously discovering opportunities to improve it
- Understanding of overall customer needs and ability to have a holistic view of design and user experience; ability to deliver on short-term needs that fit into long-term vision.
- Familiarity with design sprints and the agile methodology.
- Familiarity with leveraging AI to shorten the time-to-market.
- Actively and constantly collaborate with other employees including product owners, other designers, web and mobile engineers, quality-assurance engineers, leadership, and more.
- Functions as enabler for individuals, who may or may not have worked together before, to solve a business problem or create critical experience(s).
- Pull input from the whole team to formulate decisions and develop the output for the job/project.
Key areas of responsibility: - Provide a supportive work environment for the team.
- Mentor, coach, and develop others.
- Manage one's own development.
- Interact with people from diverse technical and cultural backgrounds.
- Work within the team and beyond the team with contractors, hourly, salaried and management employees, suppliers, customers, and individuals working in many Caterpillar organizations.
- Decisions may affect the job/project team, the division or business unit, suppliers, both internal and external customers, and the market.
- Decisions may impact the entire product, process or factory, warranty, sales, and customers' perceptions, and can cause an evolutionary change in the customer experience.
Expectations demand that jobs/projects be completed on time, independent of the hours required. Acknowledging trade-offs between time, resources and quality and raising the customers' and management's awareness of those trade-offs is essential. This role may be asked to travel internationally to collaborate with Caterpillar's global UX design teams.
What You Will Have:Creativity: Knowledge of the approaches, tools, and techniques for promoting creative, original thinking and ability to apply it to a variety of business situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Human-Centered Design (HCD): Knowledge of Human-Centered Design model, principle, and concepts; ability to understand the perspective of people who experience a problem, their needs, and provide them with a solution which truly meets their needs effectively.
User Experience Design: Knowledge of user experience design tools, techniques and approaches; ability to design applications that are valued, positively perceived and used by clients.
User Interface Design: Knowledge of user-centered design principles and human-computer interaction; ability to design and develop intuitive, visually appealing, and user-friendly interfaces that meet business goals and user needs.
Considerations For Top Candidates: - Requires a four-year college degree in Graphic, Interaction, Industrial, New Media or related Design, HCI (Human Computer Interaction), human factors/ergonomics or a related field. OR equivalent working experience
- Experience designing complex and technical information based digital products on a variety of platforms, including web and mobile (iOS and Android) is required.
- Exceptional design skills, production value and attention to detail are required.
- Requires proficiency with Figma. We use Figma as our primary design tool, along with its enterprise design system library tools.
- Experience with user interface design patterns and standard UCD methodologies across multiple platforms is required.
- Requires ability to listen to customers and stakeholders to visually design new products and features.
Desirable Qualifications: - Experience in Information Architecture, Interaction Design, UI Design, UX Research, Customer Experience and/or User Experience is desired.
- Experience within B2B with specific knowledge of complex technical knowledge tools.
- Results-driven self-starter with a unique combination of technical knowledge, business acumen and strong general and emotional intelligence.
- Deep knowledge of UX industry standards, usability, accessibility, trends in web and app design.
What You Will Get: Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We've created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.
Summary Pay Range:$112,710.00 - $183,140.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.
- Medical, dental, and vision benefits*
- Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
- 401(k) savings plans*
- Health Savings Account (HSA)*
- Flexible Spending Accounts (FSAs)*
- Health Lifestyle Programs*
- Employee Assistance Program*
- Voluntary Benefits and Employee Discounts*
- Career Development*
- Incentive bonus*
- Disability benefits
- Life Insurance
- Parental leave
- Adoption benefits
- Tuition Reimbursement
* These benefits also apply to part-time employees
Posting Dates:June 24, 2026 - July 1, 2026
