POSITION OVERVIEW We're looking for a senior UX researcher to help us build accessible, innovative and inclusive digital experiences for entrepreneurs. We need someone who will make research something the whole team does, not just one person.
You're passionate, curious, and you genuinely care about users. You own the research program end to end: you plan it, you run it, and you make sure the insights change what we build. But you don't hoard the work. Half the job is doing great research yourself. The other half is coaching the people around you so that everyone on the team is talking to users, not just you.
You'll also work at two speeds. Some weeks you're generating insights on a fast, weekly cycle to keep pace with the product. Other times you're doing the deeper work - questioning our fundamentals and testing them over weeks or months. You'll know which one a given problem needs.
You're a strategic thinker who discovers, interprets, and communicates user data in ways that inspire people to act. If you want to be part of a multidisciplinary design, research, and content team, you've come to the right place.
CHALLENGES TO BE MET - Help define the vision of our digital products and services through a user-centric lens - the kind that guides real strategic decisions and shapes a shared roadmap.
- Own the UX research practice across the full toolkit: interviews, surveys, usability tests, card sorting, A/B testing, focus groups, heat maps, user journey mapping, heuristic evaluation, competitive analysis, guerrilla testing, co-creation workshops.
- Run the program at two speeds. Fast, weekly discovery cycles that deliver insights when the team needs them - and deeper foundational research that challenges our assumptions and holds up over weeks and months.
- Turn user needs into business opportunities. Take research data and make it land as clear, actionable recommendations that guide designers in co-creating solutions.
- Build a real partnership across design, product development, and architecture so we're all working from the same vision.
- Lead Design Thinking, brainstorming, and strategic planning workshops.
- Build a research culture inside the team. Coach and mentor the people around you, and give them the skills and confidence to talk to users themselves and make research part of how they work every day.
- Provide thought leadership - circulate and promote research knowledge and practices across the organization, and help teams adopt a user-centric mindset.
- Build relationships with other BDC research groups (CX, Market Intelligence, Economics, Voice of the Customer) to share results and find ways to collaborate.
- Contribute to the Design System by making sure research informs decisions on the consistency and effectiveness of components.
WHAT WE ARE LOOKING FOR - At least 8 years of hands-on UX research experience, and a track record of giving advice that actually improved digital products and services.
- A degree in a field related to behavioral research (psychology, human-centered interactions, user experience design) - or equivalent experience that got you to the same place.
- You've stood up a UX research program across an organization, not just run projects.
- You can coach and level up other people. You know a research culture isn't built by one expert - it's built when everyone feels equipped to talk to users.
- You're comfortable running both fast, continuous research and longer foundational studies, and you can hold both without dropping either.
- You're an outstanding communicator. You share your analysis with enough skill that your recommendations get heard.
- You've worked with AI and new user interaction paradigms.
- Knowledge of the banking or financial world is a nice bonus, not a requirement.
More specifically:- Creative - in how you think, solve problems, and find your way to solutions.
- Rigorous - you manage your priorities well and you genuinely care about the craft.
- Fully bilingual in French and English - you'll write and present in both, not just understand them.
