Amazon

Senior UX Designer System Tools, Amazon Customer Service

Amazon$137K — $186K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of design experience
  • Portfolio showcasing end-to-end, user-centered designs for desktop and mobile
  • Experience in large scope and complex design projects
  • Proficient in design and prototyping tools like Figma and Adobe Creative Cloud
  • Preferred experience in defining design patterns and UX standards
  • Experience applying scrum methodologies to design processes
  • Hands-on visual design experience

Responsibilities

  • Lead design from concept to launch for new customer service tools
  • Collaborate with product, engineering, and research teams to create impactful solutions
  • Conduct design reviews and workshops to align stakeholders
  • Design user interfaces that highlight meaningful patterns
  • Use user research and testing to develop and validate design solutions
  • Craft narratives connecting customer insights to business opportunities
  • Explore innovative tools and UX practices for new working methodologies

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • Flexible Spending Accounts and Mental Health Support
  • 401(k) matching
  • Paid time off and parental leave
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
Senior UX Designer System Tools, Amazon Customer Service Youll do great in this role if you are: - Passionate about creating elegant, simple to understand designs - Able to balancing customer experience, business goals, and technical constraints - Excited to dig into challenging problems and ask a lot of questions to get to the root of the problem - Have advanced knowledge of emerging AI/ML applications in user experience Key job responsibilities - Lead end-to-end design for a brand new customer service tools, from concept to launch - Partner with product, engineering, and research teams to deliver impactful solutions - Lead design reviews and workshops to align stakeholders and drive decisions - Create user interfaces that reveal meaningful patterns to users - Develop and validate solutions through user research and iterative testing - Build compelling narratives that connect customer insights to business opportunities - Experiment with innovative tools and UX best practices to drive and define new ways of working A day in the life Youll partner closely with product managers, engineers, UX researchers, and operations leaders to deliver cohesive solutions and scalable mechanisms that increase collaboration between partners. You will present and defend design decisions to senior leadership, ensuring prioritized outcomes while influencing product roadmaps and organizational goals through design excellence and customer insights. About the team You want to be part of something great. You love being part of a highly collaborative and high-energy team that isnt afraid to swing for the fences or exceed expectations even on tactical projects. You geek out over customer experience, tech and commerce and believe that no experience is perfect unless it delights customers in unexpected ways. You are a maker who believes the only way to sell your strategic vision is to craft exquisite design artifacts. Internal job description BASIC QUALIFICATIONS - 7+ years of design experience - Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices - Experience in delivering design solutions for projects of large scope and complexity - Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar PREFERRED QUALIFICATIONS - Experience defining and maintaining design patterns and UX standards - Experience applying scrum to visual or UX design processes - Experience with hands-on visual design - Experience working with stakeholders to plan and execute programs that are strategic in nature The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. USA, TX, Austin - 137,800.00 - 186,400.00 USD annually USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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