We are seeking a customer-obsessed, forward-thinking Senior User Experience Designer who embraces AI as a core part of the design craft. In this role, you will define, articulate, and champion the end-to-end experience of Fuse's partner and customer-facing products-designing intuitive, user-centered digital experiences while leveraging generative AI to accelerate research, ideation, wireframing, prototyping, usability testing, and documentation.

You will excel at investigating, understanding, and designing experiences that solve complex customer problems through innovative solutions. Your passion is translating abstract concepts into solid design deliverables such as complex workflows, wireframes, user interface designs, interaction models, and prototypes. The ideal candidate views AI as a creative collaborator-not a replacement-approaches challenges with clarity and empathy, inspires others, and continuously explores emerging AI technologies to improve design quality, speed, and innovation.

As a hands-on creative leader, you will establish a vision and strategy, always putting the needs of our customers first. In this cross-functional role, you will collaborate with product teams, engineering teams, and executive leadership to identify and execute on opportunities-distilling customer insights into actions that benefit the organization and serving as the voice of the customer with senior leadership.

If you are passionate about using design to inform early strategic decision-making, enjoy working closely with diverse and highly skilled teams, and want your efforts to translate into real impact at the intersection of partner ecosystems and AI-assisted design, we encourage you to apply.

Key job responsibilities

- Own and drive the end-to-end UX design process-from discovery through implementation-for major features or product areas of Fuse.

- Create and validate design solutions through user research, journey mapping, task analysis, data analysis, and iterative usability testing.

- Develop personas, information architecture, user flows, wireframes, interaction models, and high-fidelity prototypes.

- Partner effectively with Product Managers, Engineers, Business Analysts, and stakeholders to define, validate, and deliver solutions.

- Ensure accessibility, usability, and consistency across all digital products.

- Integrate AI into every phase of the UX lifecycle to improve productivity and design quality, using AI platforms to generate design concepts and alternatives, produce user flows and wireframes, create interactive prototypes, generate UX documentation, summarize research findings, identify usability issues, produce interface copy and microcopy, and analyze user feedback.

- Evaluate AI-generated outputs for usability, accessibility, ethics, accuracy, and business alignment; continuously refine AI prompts and workflows to improve design outcomes.

- Influence product strategy through strong design rationale and customer advocacy.

- Define and document design patterns that can scale across multiple products.

- Balance customer needs with technical constraints while maintaining a high bar for quality.

- Present work to senior stakeholders and incorporate feedback effectively.

- Stay current on advancements in generative AI, large language models, design automation, and AI-assisted research.

A day in the life

Your day starts by reviewing overnight user feedback and research signals, using AI to surface themes worth exploring. You sketch flows for a new partner onboarding experience, then prompt generative tools to spin up wireframe alternatives you refine by hand. Midday, you partner with a PM and engineers to pressure-test a prototype against technical constraints, then run a quick usability session. In the afternoon, you synthesize findings, draft interface copy, and update your design patterns library. You close the day presenting a design rationale to senior stakeholders, championing the customer and shaping the strategic direction of a Fuse product area.

BASIC QUALIFICATIONS

- 8+ years of design experience

- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax

- Knowledge of best practices for information architecture and design

- Experience with UI design for complex workflows and for end users

- Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices

- - Demonstrated fluency with generative AI design tools (concepting, prototyping, research synthesis) and the judgment to evaluate AI-generated outputs for usability, accessibility, and ethics.

PREFERRED QUALIFICATIONS

- Experience applying scrum to visual or UX design processes

- Experience with UX design of complex workflows

- Experience working with stakeholders to plan and execute programs that are strategic in nature

- Experience with AI/ML technologies

- - Experience designing products and tools that serve partner or multi-sided ecosystems.