Amazon

Senior UX Designer, Amazon Delivery Customer Experience

Amazon$137K — $186K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years of design experience in UX/UI
  • Online portfolio available showcasing design work
  • Experience with defining and maintaining design patterns
  • Proficiency in design tools like Figma and Adobe Creative Cloud
  • Understanding of UI design best practices and interaction design
  • Experience with end-to-end design lifecycle for projects
  • Familiarity with designing customer-facing retail products
  • Experience managing workflows using AI tools

Responsibilities

  • Bring innovative ideas to enhance customer delivery experiences
  • Advocate for customers using data from market analysis and insights
  • Collaborate with teams to balance immediate needs with long-term solutions
  • Create user flows, wireframes, and prototypes for effective communication
  • Optimize features through usability testing and user research
  • Present design concepts to UX partners and leadership

Benefits

  • Comprehensive health insurance (medical, dental, vision)
  • 401(k) matching program
  • Paid time off and parental leave
  • Flexible Spending Accounts (FSA)
  • Mental Health Support and Employee Assistance Program (EAP)
Full Job Description
Can you empathize with moments of hesitation when trying to choose between delivery options, wondering if you're making the right decisions to get the most convenience? Amazon Delivery's Customer Experiences team (ADX CX) is seeking our next Senior UX Designer to make these problems of the past and pioneer the future of our delivery choice experiences. In this role, you'll help re-imagine how millions of customers understand and select the best delivery option to suit their unique needs. Working directly with senior leaders and multi-disciplinary teams across partner organizations, you'll uncover insights that bridge the gap between customer needs and delivery capabilities, creating experiences that naturally guide people to their best choice. Your vision will simplify complex logistics into clear, meaningful options, crafting interfaces that make these into moments of customer delight and confidence.

Key job responsibilities

As a key driver in designing solutions and up-leveling the quality of our customer experiences, you will:
• Bring forward innovative ideas and solutions and raise the bar on customer's experience with delivery
• Effectively advocate and design for the customer through objective data such as market analysis, customer insights, technical constraints/opportunities, and business insights
• Partner closely with business and development teams to plan and balance immediate changes with long-term, scalable solutions
• Quickly and thoroughly creating user flows, wire frames, visual designs, and prototypes to effectively concept and communicate detailed interaction behaviors that support decision making and development
• Assess and optimize the effectiveness of new and existing features by proactively planning, performing, and advocating validation techniques like usability testing, user research, and interpreting analytic data.
• Present design work to UX partners, cross-disciplinary teams, and executive leaders

BASIC QUALIFICATIONS

- 7+ years of design experience

- Have an available online portfolio

- Experience defining and maintaining design patterns and UX standards

- Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

- Experience with best practices for User Interface Design, Information Architecture, and Interaction Design

- Experience in life cycle design projects from design strategy through execution

- Experience designing customer facing retail products

- Experience designing and managing workflow with AI tools

- Experience designing customer facing retail products

PREFERRED QUALIFICATIONS

- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps

- Experience presenting designs and collaborating with all levels of the organization

- Experience providing and effectively communicating strategic and tactical recommendations based on data

- Experience presenting to and effectively advising senior leaders outside of design

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 137,800.00 - 186,400.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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