Your Mission: As a Senior User Researcher, you'll own end-to-end research for one or more of AfterShip's post-purchase product areas - translating how merchants and their shoppers actually work into clear, actionable direction for product, design, and leadership. You'll operate with a high degree of independence - turning ambiguous business questions into well-scoped research and shaping the decisions that follow.
You'll partner closely with Product, Design, Product Marketing, and Engineering, and report to the Manager of User Research. This is a remote position, with a preference for candidates in the United States. This role requires collaboration with teams located in Asia and Europe, which may require working outside of regular business hours 2-3 times/week.
What You'll Do: - Work closely with product, design, marketing, and engineering teams to identify the research topics that matter most, and own research for one or more post-purchase product areas end-to-end with minimal oversight.
- Design and execute custom primary research using a wide variety of methods - studies that address both user behavior and attitudes, and that generate insights to both fuel ideation and evaluate designs.
- Effectively manage and prioritize research plans through ambiguous, fast-changing environments, working with a large group of stakeholders to align and efficiently execute on critical insights.
- Communicate results and illustrate recommendations in compelling, actionable ways, and present them to product teams and leadership to build alignment.
- Define and track the impact of your research on product and business outcomes.
Who We're Looking For:- 5+ years of applied UX/user research experience, with depth in both generative and evaluative methods (SaaS and/or e-commerce a plus).
- A track record of owning research for a product area with minimal oversight.
- Strong command of multiple qualitative and quantitative methods.
- Ability to synthesize research into clear, actionable insights and recommendations that inform product decisions, evidenced by a portfolio or work samples.
- Strong storytelling and stakeholder-management skills.
- Experience mentoring researchers and raising team standards.
- Bachelor's or Master's in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field - or equivalent practical experience.
- Comfortable working autonomously in a remote-first, distributed team.
- Mandarin proficiency is strongly preferred.
At AfterShip, we know great talent doesn't always fit every requirement. If you're passionate about our mission and believe you can make an impact, we encourage you to apply.
Why You Should Join Us: - Great Place to Work Certified: We've been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
- Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We're a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that's inclusive, which has allowed us to surround ourselves with the industry's most talented professionals.
- Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It's one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow.
- Thrive & Grow: There's no ceiling to what you can achieve or learn here. We're committed to empowering your career while advancing together as a company.
- Flexible Work Setup: We're a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations. You're empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you'll be able to have a schedule that fits your working style and the requirements of your role.
Perks:- Competitive compensation
- Remote-first/hybrid-flexible work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
- Monthly book perk
- Career progression & professional development
- In-office lunch and commuter benefits for those located in our hub locations
Base salary range for this role: USD$134,000 - $179,000 / CAD$123,000 - 160,000
We believe in hiring right over hiring fast. While timelines may vary, we're looking to fill this role as soon as possible.
Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.
