Aretum

Senior UEM Engineer (Mobility/Endpoint)

Aretum$100K — $130K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years of experience with Windows Server 2019+ in enterprise environments.
  • 4+ years of operational support with Workspace ONE UEM.
  • Hands-on experience with enterprise mobile device and endpoint environments.
  • Experience in vulnerability remediation and patching for Windows Server.
  • Proficient in coordinating mobile platform software and hardware support.
  • Experienced in providing technical support via ticketing systems, phone, and email.
  • Ability to maintain technical documentation and configuration records.

Responsibilities

  • Provide advanced technical support for mobile device and mobility platform issues.
  • Administer and optimize enterprise UEM and mobility environments, including Workspace ONE UEM.
  • Coordinate installation and maintenance of mobile platform software and hardware.
  • Administer Windows Server, including monitoring and patching activities.
  • Support mobile device lifecycle management from enrollment to retirement.
  • Perform configuration management and maintain accurate documentation.
  • Analyze and recommend improvements for recurring technical issues.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development
Full Job Description
Client Suitability Eligibility

Job Summary

The Senior Unified Endpoint Management (UEM) Engineer supports the administration, operation, and continuous improvement of enterprise mobility and endpoint systems. This role provides advanced technical support, maintains mobile platforms and related infrastructure, develops configuration and procedural documentation, and partners with technical and non-technical stakeholders to deliver secure, reliable endpoint services.

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Responsibilities
  • Provide advanced technical support for mobile device, endpoint, and mobility platform issues through the ticketing system, telephone, and email.
  • Administer, maintain, troubleshoot, and optimize enterprise UEM and mobility environments, including Workspace ONE UEM and related components.
  • Coordinate and support the installation, configuration, maintenance, and lifecycle management of mobile platform software, hardware, and devices for onsite and remote employees, vendors, and contractors.
  • Perform Windows Server administration activities, including system monitoring, vulnerability remediation, patching, and operational support for Windows Server 2019 or later.
  • Support mobile device enrollment, provisioning, application deployment, policy configuration, compliance enforcement, and device retirement processes.
  • Perform configuration management activities and maintain accurate system, procedural, and technical documentation.
  • Develop and improve IT procedures that increase operational efficiency, strengthen workflow consistency, and improve customer satisfaction.
  • Analyze incidents, recurring technical issues, and service trends; recommend and implement corrective actions and long-term improvements.
  • Collaborate with senior staff, organizational stakeholders, systems administrators, security teams, and the non-technical user community.
  • Communicate technical information clearly through written documentation, status updates, briefings, and user guidance.
  • Participate in a flexible work schedule and 24x7 on-call technical support rotation as required.

Requirements
  • Four or more years of hands-on operational support experience with Windows Server 2019 or later in an enterprise environment.
  • Four or more years of operational support experience with the Workspace ONE UEM mobile device platform.
  • Hands-on experience administering, troubleshooting, and supporting enterprise mobile device and endpoint environments.
  • Experience with Windows Server management, vulnerability remediation, and patching.
  • Experience coordinating the installation, configuration, maintenance, and support of mobile platform software, hardware, and devices.
  • Experience providing technical support through an enterprise ticketing system, telephone, and email.
  • Experience creating and maintaining configuration management records, technical procedures, and system documentation.
  • Ability to communicate effectively, both orally and in writing, with technical teams, senior stakeholders, and non-technical users.
  • Ability to work a flexible schedule and participate in a 24x7 on-call technical support rotation.


Preferred Qualifications
  • Five or more years of experience designing, implementing, or supporting Mobile Device Management (MDM) or UEM solutions.
  • Experience with Workspace ONE Access.
  • Experience supporting Microsoft Office 365 applications.
  • Experience with Microsoft Active Directory.
  • Experience with Windows Server administration in a complex enterprise environment.
  • Relevant college degree in information technology, computer science, engineering, or a related field.
  • Relevant industry-recognized certification in endpoint management, mobility, Microsoft technologies, security, or IT service management.


Travel Requirements

Travel may be required based on client or project needs. Any anticipated travel will be communicated in advance.

U.S. Work Authorization

This position requires authorization to work in the United States. Additional citizenship, residency, clearance, or suitability requirements may apply based on federal client requirements.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Family Leave (Maternity, Paternity)
  • Short Term & Long-Term Disability
  • Training & Development

About Aretum

ARETUM is a government contracting company specializing in technology-enabled mission support services for the Department of Defense, Department of Homeland Security, and Federal-Civilian customers.

Aretum Careers

Joining Aretum offers an unparalleled opportunity to become part of a leading team of professionals dedicated to pioneering innovation in their industry. Aretum, known for its commitment to excellence and leadership in technology, is actively seeking talented individuals eager to foster their careers in a dynamic and supportive environment.

Explore Job Opportunities

Aretum is continuously expanding, offering a variety of job opportunities that cater to professionals looking to advance their careers. From entry-level positions to senior roles, Aretum is committed to hiring and nurturing the most qualified candidates.

Experience Professional Growth and Development

At Aretum, career growth is a priority. The company supports professional development through comprehensive training programs, including leadership development and diversity training, ensuring every team member has the resources to thrive professionally. Aretum encourages a culture of learning and innovation, where skills enhancement and leadership capabilities are always in focus.

Internship Programs

Aretum’s internship programs provide invaluable industry experience, offering a stepping stone to full-time employment. Interns at Aretum gain hands-on experience, working alongside seasoned professionals and participating in projects that impact the company’s success.

Cultivating a Diverse and Inclusive Culture

Aretum is proud of its diverse workforce and inclusive culture. The company believes that diversity fuels innovation and enhances the team's ability to address complex challenges. Aretum’s commitment to an inclusive workplace is evident in its diverse hiring practices and its supportive network that values every individual’s contribution.

Benefits and Perks

Employees at Aretum enjoy a comprehensive benefits package that underscores the company’s commitment to their well-being and satisfaction. Benefits include health, dental, and vision insurance, retirement plans, and generous paid time off, among others. Aretum understands that the well-being of its team is crucial to the company’s success.

Join the Aretum Team

Aretum is looking for passionate, curious, and innovative team players. Explore open positions that match your skills and interests on the Aretum Jobs portal. Prepare your resume, refine your interview skills, and take the first step towards a rewarding career at Aretum.

Networking and Career Advancement

Aretum promotes a culture of networking and collaboration, providing numerous opportunities for employees to connect with industry leaders and peers. The company hosts regular networking events, encouraging team members to build relationships and share insights that drive personal and professional growth.

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