The Senior Trucking Operations Manager will oversee multi-branch teams, develop high-impact transportation strategies, and manage financial performance to ensure efficient, cost-effective operations. This role is central to shaping our operational direction, optimizing resources, and fostering a culture of accountability and continuous improvement.
Key Responsibilities:
- Supervise and coordinate a team of drayage drivers and support staff, managing daily assignments, schedules, and workload distribution to meet customer service level agreements.
- Oversee container pickup and delivery operations between intermodal rail ramps (e.g., Norfolk Southern, CSX), the Port of Savannah, and customer facilities
- Monitor driver performance, hours of service (HOS) compliance, and safety records; conduct coaching, corrective action, and performance reviews as needed.
- Partner with dispatch to optimize load planning, minimize empty miles and detention time, and resolve service disruptions in real time.
- Track and report on key operational metrics including on-time performance, turn times, chassis utilization, and per-load profitability.
- Serve as the primary point of escalation for driver issues, equipment breakdowns, customer complaints, and delivery exceptions.
- Ensure compliance with DOT, FMCSA, and company safety policies; support ongoing safety training and incident investigation.
- Assist in recruiting, onboarding, and training new drayage drivers.
- Design and execute strategic plans that align with both operational and financial objectives, driving long-term success.
- Prepare and manage the annual budget, closely monitor expenditures, analyze variances, and implement corrective actions as needed.
- Oversee profit and loss management, providing detailed financial reports and insights to upper management for informed decision-making.
- Supervise, mentor, and assess employee performance, fostering a culture of growth and accountability.
- Prepare and present regular operational reports to senior leadership.
Preferred Skills & Qualifications:
- Bachelor's degree in Logistics, Supply Chain Management, or a related field is required.
- Minimum of 10 years of experience in transportation management, with at least 5 years in a leadership capacity.
- Strong working knowledge of drayage/intermodal processes, including port and rail ramp operations, chassis pools, and container tracking systems.
- Familiarity with FMCSA/DOT regulations and hours-of-service requirements.
- Experience with TMS (transportation management systems) and dispatch software.
- Proven ability to lead, motivate, and hold a team accountable in a fast-paced, deadline-driven environment.
- Strong problem-solving skills with the ability to manage multiple priorities and resolve issues quickly.
- Excellent communication skills, both with drivers on the ground and with customers/leadership.
- Bilingual in English and Korean
