Location: This is a hybrid remote/in-office role.



About the Team:

As a member of the Medidata Global Education team, your mission is to support the successful implementations of client study protocols and related Instructor-Led Training -producing quality training materials and exceptional training experiences for clinical trial operations personas responsible for study fulfillment and associated patient interactions.

You will join a team of 6-8 Training Specialists who author and deliver this specialized training at live or virtual global Investigator Meetings and within related training contexts.

The primary responsibility of the Senior Training Specialist is to deliver advanced end-user technical training (in the format of web based and classroom style training) for the clinical research industry that adheres to company quality standards while adhering to specific client needs. These trainings will include a variety of formats such as, recordings, demos, formal documentation (manuals) and instructor led trainings.

Finally, you will serve as a strategic mentor to new members of the team and serve as a workflow Subject Matter Expert on Medidata's Patient Experience platform with an understanding of the end-to-end data ecosystems in clinical trials.

Responsibilities:

• Training Delivery & Execution: Deliver and manage technical training, demonstrations, and "Train the Trainer" sessions across multiple formats (Instructor-Led/Classroom, Webinar, and Remote) for internal and external clients.
• Product Mastery: Proactively maintain comprehensive subject matter expertise on Medidata products, including newly released features and Patient Experience product workflows, applying this knowledge directly to clinical research training.
• Consultative Client Alignment: Conduct front-end needs assessments and work directly and proactively with clients, sponsors, and CROs to tailor highly customized training strategies, workflows, and templates for complex, multi-center global protocols.
• Project & Priority Management: Manage logistical planning and project deliverables for multiple simultaneous training assignments with highly variable deadlines and conflicting stakeholder priorities.
• Cross-Functional Collaboration: Build productive internal and external relationships, serving as a strategic "Voice of the Customer" to feed site and patient user-experience feedback back to Medidata Product and Engineering teams.
• Change Management: Guide clinical trial sites and sponsors through the cultural and operational shifts of adopting decentralized clinical trial (DCT) technologies.
• Team Leadership & Support: Aid in onboarding and mentoring new team members or those looking to familiarize themselves with new products and features.
• Compliance & Problem Solving: Independently analyze and resolve complex training delivery problems, exercising independent judgment while adhering to standard Medidata guidelines and quality procedures under the guidance of leadership.

Qualifications:

• Communication & Presentation: Excellent written and verbal communication skills, with a proven track record of creating and delivering presentations, manuals, and technical documentation.
• AI-Assisted Content Strategy: Familiarity with AI-assisted documentation strategies and structured content modeling designed to enable automation, improve content reusability, and drive efficiency in training lifecycle management.
• Audience Adaptability: Ability to differentiate and tailor nuanced training content to diverse audiences throughout an organization, including clinical site staff, programmers, marketing, and executive management.
• Clinical SaaS Expertise: Solid understanding of the clinical research industry (pharma/device/biotech) and clinical research SaaS technologies, including knowledge of Medidata products beyond Rave or CTMS.
• Audit & Compliance Readiness: Ability to maintain meticulous training logs, version-controlled training artifacts, and documentation that can withstand sponsor or regulatory audits.
• Independent Execution: Strong ability to work independently, manage complex study delivery, and navigate fluid client expectations.
• Technical & Administrative Proficiency: Technical proficiency with the MS Office suite and experience defining technical training environments for classroom settings and via standard virtual training platforms (e.g., Zoom, WebEx, Teams).
• Travel Flexibility: Ability to travel up to 50%, including weekends and international travel as necessary.
• Bachelor's degree required; or equivalent years of experience in a Life Sciences, Biomedical, or Clinical Trial Operations discipline with technical training and/or Analytics expertise
• 3-5 years of experience in clinical/biomedical and/ or software development environment
• Exposure to diverse clinical trial phases (Phase I-IV) and complex therapeutic areas (e.g., Oncology, Rare Disease) where Patient Experience platforms face unique deployment challenges.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides benefits, including medical, dental, life and disability insurance, 401(k) matching, family leave, flexible paid time off; and 10 paid holidays per year.

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Note: Please be on the lookout for job scams. Medidata recruiters will never ask applicants for monetary compensation, credit card, or banking details.

We will accept applications on an ongoing basis until we fill the position.