Credence Management Solutions, LLC

Senior Training and Technical Assistance Manager

Credence Management Solutions, LLC • $90K — $120K *
Washington, DC 20011In-Person
Education, Government & Non-Profit
5 - 7 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 7+ years in instructional design, technical assistance, or professional training.
  • 3+ years in a supervisory or team lead role.
  • Bachelor's degree in a relevant field; Master's preferred.
  • Certification in training and development (CPTD preferred).
  • Experience with curriculum development for government or public programs.

Responsibilities

  • Conduct research to create and update training courses.
  • Lead in-person and online training sessions and workshops.
  • Draft technical assistance documents based on standards and assessments.
  • Develop and manage an internal knowledge base for training materials.
  • Assess training audience needs and recommend delivery methods.
  • Collaborate with federal staff to align training with government objectives.
  • Track all training activities and evaluate program effectiveness.
  • Document best practices for ongoing training improvements.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
Full Job Description
Position Summary

We are currently seeking prospective candidates for an upcoming opportunity with the Administration for Children and Families (ACF) Office of Refugee Resettlement (ORR). This requirement provides critical mission support across various technical, program management, and administrative functions to assist ORR in its mission to promote the health, well-being, and stability of refugees and unaccompanied children. The Senior Training and Technical Assistance Manager oversees curriculum development, stakeholder support, and knowledge management for Refugee Resettlement and Unaccompanied Alien Children (UAC) programs.

Candidates must reside in the Washington-D.C. area full-time but able to travel intermittently in support of ORR-funded programs across the continental United States.

Responsibilities include, but are not limited to the duties listed below:
  • Conduct research to develop and revise training courses, including outlines, handouts, and visual aid materials.
  • Direct in-person and web-based instruction, including classroom sessions, seminars, and workshops.
  • Research and draft technical assistance deliverables and guidance documents based on professional standards and monitoring findings.
  • Create and maintain an internal knowledge base and common articles to assist users with system-related questions.
  • Identify audiences requiring guidance and provide recommendations to federal staff on the appropriate mode of delivery.
  • Coordinate with federal staff to ensure training materials align with government priorities and meet stated objectives.
  • Maintain records of all training activities and conduct evaluations to measure program effectiveness.
  • Develop documentation for best practices and lessons learned to refine future training curricula.

Oversee the preparation of automated training materials, such as video-recorded sessions and computer-aided tutorials.

Requirements

Minimum Qualifications
  • Experience: Minimum 7 years of relevant experience in instructional design, technical assistance, or professional training.
  • Leadership: Minimum 3 years of supervisory or team lead experience.
  • Education: Bachelor's degree in a relevant subject; Master's degree preferred.
  • Certification: Certified Professional in Training and Development (CPTD) or similar certification preferred.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development

About Credence Management Solutions, LLC

Credence Management Solutions, LLC Careers

There has never been a better time to join the dynamic team at Credence Management Solutions, LLC—the forefront of professional services and consulting excellence.

Work You’ll Do

Join Credence Management Solutions, LLC's esteemed team to assist some of the most prestigious agencies and organizations in mastering their operational and strategic goals. Elevate industries and transform operations with the brightest minds at Credence Management Solutions, LLC. Positioned uniquely at the nexus of technology, industry knowledge, and innovative solutions, there’s no stronger leadership in consulting and professional services today. Engage with a diverse team of business and technology advisors to help clients navigate through complex challenges and transformations. Collaborate with a dedicated group of professionals, fostering an environment rich in diversity and innovation.

Introducing the Credence Management Solutions, LLC Professional Growth and Development Initiative

The initiative is crafting a leading-edge environment to assist some of the most renowned organizations in achieving operational excellence with cutting-edge solutions.

Do Innovative Work

Be part of the largest pool of experts—dedicated to blending technology, strategic acumen, and digital innovation.

Drive Innovative Solutions

Deliver targeted strategies and solutions through a depth and breadth of consulting experience and creativity that’s unparalleled.

Be Part of a Great Team

Engage in a wide array of projects utilizing state-of-the-art technology and harness the collective capabilities, extensive scale, and collaborative ethos of the Credence team.

Future-proof Your Career

Advance as far as your ambition can take you with boundless opportunities for career growth, supported by comprehensive training, development programs, and certification support.

Explore

Discover how Credence Management Solutions, LLC is leading clients towards innovative operational strategies, enhancing efficiency and effectiveness across various sectors.

The Credence Leadership and Innovation Network

The combined service capabilities, extensive scale, and collaborative solution development enable clients to overcome challenges and lead transformations in their respective fields. Clients globally turn to Credence Management Solutions, LLC for new strategies and robust solutions to drive growth and innovation in an evolving marketplace.

Stay Connected

Join the Team

Search open positions that match your skills and interests. Credence Management Solutions, LLC seeks passionate, curious, creative, and solution-driven team players. SEARCH CREDENCE JOBS

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights you can utilize today—all from the professionals who work at Credence Management Solutions, LLC.

READ CAREERS BLOG

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Credence Management Solutions, LLC.
Learn more about Credence Management Solutions, LLC
Size
1,001 employees
Industry
Business Services
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Credence Management Solutions, LLC

More Education, Government & Non-Profit Jobs

Find similar Senior Training and Technical Assistance Manager jobs:

NationwideWashington, DC