Job Description
We're searching for a Senior Telecommunications Analyst who supports complex telecommunications systems in a fast-paced healthcare environment. This role you'll design, implement, monitor, maintain and administer software and hardware on hospital telecommunications systems. You'll perform hardware and capacity planning, systems administration, performance monitoring, system management, and problem resolution in a technologically advanced environment.
Think you've got what it takes?
Job Duties & Responsibilities
• Designs, implements, and documents advanced telecommunications systems and applications
• Recommends new systems and upgrades, establishes technical and administrative requirements, and helps define ACD, IVR, and auto-attendant needs
• Coordinates implementation, testing, end-user training, and, when needed, project management for new services or equipment
• Performs day-to-day administration of telecommunications systems, including hardware installation, configuration, system monitoring, and checklist oversight
• Troubleshoots complex hardware and software issues, performs root cause analysis, applies upgrades and patches, and helps enforce platform security standards
• Provides project and application support by leading troubleshooting efforts, coordinating with vendors, documenting systems, and completing assigned tasks within agreed time frames
• Supports customers through clear communication, issue investigation, timely resolution, cross-team collaboration, and third-level technical support
• Prepares project time and cost estimates, mentors junior staff on processes and deliverables, and provides on-call, after-hours, and crisis support
• Stays current on technology by pursuing training, certifications, cross-training opportunities, and industry best practices
Skills & Qualifications
• High school diploma or GED required
• Bachelor's degree with coursework in telecommunications, networking, or computer science preferred
• 5 years of experience in an enterprise-level telecommunications environment required
• Bachelor's degree may substitute for 4 years of experience preferred
