Job Summary
Position Overview We are seeking a detail-oriented and analytical professional to support telecom expense management (TEM) operations through invoice auditing, data analysis, and client engagement. This is a great opportunity to gain or build upon experience in consulting while expanding a foundation of knowledge in telco operations and learning software tools.
This role is responsible for identifying cost savings opportunities, ensuring billing accuracy, and supporting reporting and operational excellence initiatives.
The Senior Telecom Analyst will work under the direction of management to analyze client invoice data, identify vendor overbillings, supporting the claims reconciliation process, as well as review/approve key invoices.
The role involves contract and tariff analysis, and cross-referencing multiple data sources using a range of analytical tools; the team member will also support reporting initiatives to ensure KPIs are met.
Key Responsibilities
Perform detailed analysis of telecom invoices and related datasets to identify potential vendor overbillings and billing discrepancies.
Document identified overbillings in structured spreadsheet formats and upload claims into TEOCO's Claim Center application with clear explanations and supporting evidence.
Participate in client calls and meetings to present audit findings, explain methodologies, and respond to inquiries.
Apply audit methodologies such as pattern recognition, data filtering, and cross-referencing across multiple data sources to validate findings.
Utilize tools including Microsoft Excel, Microsoft Access, KNIME, and SAP BusinessObjects to analyze large datasets and support audit processes.
Research and validate billing discrepancies using contracts, tariffs, provisioning systems, and other relevant documentation.
Review and approve invoices within TEOCO's Cost Management system (BillTrak), ensuring proper analysis, coding, and documentation standards are met.
Support reporting initiatives by monitoring scheduled reports, developing new reporting solutions, and ensuring alignment with internal and client KPIs.
Assist with client and vendor communications, including responding to inquiries and supporting issue resolution. R
Required Skills & Competencies
Bachelor's degree in Finance, Accounting, Economics, Mathematics, Statistics, or related field
Strong analytical and problem-solving skills with high attention to detail
Proficiency in Microsoft Office Suite, particularly Excel
Ability to analyze and interpret large datasets effectively
Strong written and verbal communication skills
Effective time management and organizational skills
Ability to work both independently and collaboratively in a team environment
Comfortable operating in a structured, process-driven, and client-focused environment
Experience with tools such as Microsoft Access, SAP BusinessObjects, or KNIME • Familiarity with telecom billing concepts and invoice auditing • Strong plus: knowledge of wholesale/access billing, particularly with major carriers
Preferred Skills / Tools Knowledge
• Advanced Excel skills (pivot tables, XLOOKUP/VLOOKUP, data cleansing, complex formulas) • Basic SQL knowledge
Department Business Services Role Managed Services Locations USA Remote status Fully Remote
