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At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
Job Title: Senior Telecom Analyst - Cloud Telephony Migration
About the Role:
Are you an experienced Telecom Analyst who has helped organizations modernize their voice systems and migrate from on-prem PBX (e.g., Avaya/Nortel) to cloud-based telephony platforms (e.g., MS Teams, Zoom, RingCentral, Webex Calling, etc.)? If so, we need your expertise to guide a team in the early stages of a Cloud Telecom transition.
This role is ideal for someone who has been through a cloud telephony migration and can act as a hands-on SME (subject matter expert), providing technical guidance, vendor coordination, and support for both legacy and new systems during the transition.
Key Responsibilities:
- Act as a Telecom SME during the transition from Avaya CS1000 and legacy PBX systems to cloud-based voice solutions
- Evaluate, recommend, and help implement modern VoIP/cloud telephony platforms (e.g., Microsoft Teams Phone, Webex Calling, RingCentral, etc.)
- Lead system migrations, integration planning, testing, and cutovers with minimal disruption to operations
- Train and guide internal staff and end-users on new systems and features
- Maintain and troubleshoot legacy telecom systems (Avaya, Vocera, Spōk, etc.) during the transition period
- Collaborate with IT leadership, network/security teams, and clinical departments to ensure successful communication workflows
- Provide input for vendor selection, RFPs, and telecom service design
- Ensure continuity of operations, assist with DR (Disaster Recovery) telecom planning
- Create documentation, user guides, and transition plans
- Support call center and paging/reporting systems like Xima, CallPilot, and Spōk
- Oversee telecom security, user provisioning, and compliance across platforms
Required Skills & Experience:
- 5+ years of experience in telecommunications, including supporting PBX systems (Avaya/Nortel, etc.)
- 2+ years of hands-on experience assisting or leading a transition from legacy PBX to a cloud telephony platform
- Working knowledge of VoIP, SIP trunking, cloud-based UCaaS platforms (e.g., MS Teams Phone, RingCentral, Zoom Phone)
- Familiarity with paging systems (Spōk, Vocera), call recording (Xima), and telecom reporting tools
- Comfortable acting as a lead resource to mentor and guide teams unfamiliar with cloud telecom
- Strong communication and stakeholder engagement skills
- Bachelor's degree or relevant certifications (or equivalent work experience)
Preferred Qualifications:
- Experience in a healthcare environment or supporting clinical communications
- Certifications such as Avaya Certified Specialist, Microsoft Teams Voice Engineer, or equivalent
- Experience with network and QoS considerations for cloud voice services
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.
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