Alight Solutions

Senior Technology Vendor Program Manager - Virtual

Alight Solutions$132K — $146K *
US-AnywhereRemote in Illinois, US
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 7+ years in technology program or vendor management
  • Experience with SaaS, cloud, or infrastructure vendors
  • Knowledge of vendor performance metrics like SLAs and KPIs
  • Ability to improve processes in changing environments
  • Strong analytical skills for data-driven decision making

Responsibilities

  • Maintain oversight of vendor and application strategies
  • Facilitate regular progress reviews and drive critical decisions
  • Build and manage vendor performance scorecards
  • Address vendor issues and ensure timely resolution
  • Lead reviews on license usage to optimize resources
  • Collaborate with teams to manage vendor risk and compliance
  • Prepare data-driven insights for renewal discussions

Benefits

  • Competitive total rewards package
  • Continuing education and training opportunities
  • Supportive and inclusive work culture
  • Accommodations for individuals with disabilities
  • Growth potential within a global organization
Full Job Description
We’re looking for a Senior Technology Vendor Program Manager to help drive governance, clarity, and execution across our technology supplier and software portfolio. In this role, you’ll partner across teams to ensure our technology investments are intentional, well-managed, and delivering real value, the main focus is on governance, performance, and execution. This is a high-visibility individual contributor role where you’ll translate portfolio strategy into measurable outcomes—bringing structure, transparency, and accountability to how we manage vendors and platforms.    Portfolio Strategy & Lifecycle Management • Maintain a clear view of vendor and application strategy, ownership, and lifecycle • Support planning across key stages: sustain, enhance, modernize, and retire • Facilitate regular portfolio reviews to track progress, surface risks, and drive decisions Vendor Governance & Performance • Build and maintain vendor scorecards (SLAs, performance, usage, satisfaction) • Track issues, manage escalations, and ensure follow-through to resolution • Help ensure vendors deliver on commitments and business expectations License & Usage Management • Lead regular license and usage reviews (e.g., purchased vs. used vs. needed) • Partner with teams to reclaim unused licenses and reduce waste • Provide clear insights to support planning and renewal readiness Risk & Compliance Coordination • Partner with Security, Risk, and Legal teams to track vendor risk and compliance requirements • Maintain visibility into risk status and help ensure timely remediation Renewal Readiness Support • Prepare structured insights ahead of renewals (usage, performance, risks, needs) • Enable informed decision-making; Strategic Sourcing leads negotiations Financial & Portfolio Insights • Analyze usage trends, cost drivers, and portfolio performance • Identify inefficiencies and support cost optimization efforts • Contribute to planning and forecasting discussions with data-driven insights Required • 7+ years of experience in technology program management, vendor management, or portfolio governance • Experience working with technology vendors (SaaS, cloud, infrastructure, or platforms) • Understanding of vendor performance metrics (SLAs, KPIs) • Comfort building and improving processes in evolving environments Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video.  Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [email protected]. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 132,000.00 USD Maximum : 146,000.00 USD Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight DISCLAIMER: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. #LI-Remote #P&Tjobs

About Alight Solutions

Alight Solutions is a leading provider of integrated benefits, payroll and cloud solutions. With more than 15,000 professionals across 29 countries, Alight provides leading-edge benefits administration and ERP technology and services to more than 3,250 clients including 50% of the Fortune 500. Alight?s combination of data-driven insights and technology expertise creates unique value for clients.
Learn more about Alight Solutions
Market Cap
$3.8 billion
Industry
Founded
2017
NASDAQ

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