Job Family
IT Operations

Job Description Summary
In this role, you will contribute to the development, execution, and continuous improvement of our enterprise technology resiliency strategy and roadmap. You will help to drive cross-functional alignment to ensure business-critical systems and services that can withstand and recover from disruptions-including operational failures, cyber incidents, and large-scale disasters. You will collaborate with and provide strategic direction, governance, and thought leadership to embed resiliency into technology architecture, operations, engineering practices, and investment planning.

Job Description

What You Will Do:

• Develop and lead the implementation of technology resiliency strategies and plans to ensure continuity of critical systems and operations.

• Develop and maintain technology resiliency policies, standards, and procedures, and ensure they are regularly reviewed and updated.

• Lead and coordinate technology resiliency testing and exercises and ensure that lessons learned are incorporated into plans and strategies.

• Collaborate with other teams within GTS and the broader IT organization, including security, network, and application teams, to ensure that technology resiliency is integrated into all aspects of our technology environment.

• Conduct risk assessments and business impact analyses to identify and prioritize potential disruptions and their impact on the business.

• Monitor and analyze technology resilience metrics and KPIs to identify areas for improvement and ensure continuous improvement.

• Work with engineering and architecture teams to validate that designs are sufficient to meet business Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) requirements.

• Stay up to date with emerging trends (e.g., Zero Trust Architecture, cloud-native resiliency, cyber resiliency, and ransomware mitigation, etc.) and best practices related to technology resiliency, and provide thought leadership on new approaches and technologies.

• Provide technical guidance on designing resiliency standards for on-prem and cloud-based applications.

What You Will Need:

Qualifications

• Bachelor's degree in IT or related field

• 5+ years of experience in IT infrastructure/operations with a focus on technology resiliency and disaster recovery

• Strong understanding of technology resiliency principles (risk assessment, business impact analysis, incident management, testing)

• Proficiency in various IT systems, platforms, and tools (operating systems, virtualization, cloud computing, data backup/recovery, network security, and IT infrastructure management)

• Experience with disaster recovery planning/execution (on-prem and cloud-based (AWS/Azure) infrastructure)

• Familiarity with resiliency technologies, such as backup/recovery, clustering, load balancing and replication

• Strong stakeholder management skills

• Excellent verbal and written communication skills are necessary to effectively convey technical information to both technical and non-technical stakeholders

• Strong problem-solving and analytical skills with the ability to drive and implement process improvements

• Proven experience in developing and executing IT resiliency and recovery plans with ability to create clear documentation, reports and presentations

• Working knowledge of ServiceNow platform

Preferred

• Strong Excel and PowerPoint skills.

Working Conditions

• This is a hybrid position requiring three days in office per week in one of our core locations (Cedar Rapids, IA/ Denver, CO/ Philadelphia, PA

Compensation:

The Salary for this position generally ranges between $102,000--$140, 800 annually. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at the Company's discretion.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

This is a hybrid position requiring three days in office per week in one of our hub locations (Cedar Rapids, IA/ Denver, CO, Philadelphia, PA). Relocation assistance will not be provided for this position.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

• Competitive Pay
• Bonus for Eligible Employees

Benefits Package

• Pension Plan
• 401k Match
• Employee Stock Purchase Plan
• Tuition Reimbursement
• Disability Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Discounts
• Career Training & Development Opportunities

Health and Work/Life Balance Benefits

• Paid Time Off starting at 160 hours annually for employees in their first year of service.
• Ten (10) paid holidays per year (typically mirroring the New York Stock Exchange (NYSE) holidays).
• Be Well Company holistic wellness program, which includes Wellness Coaching and Reward Dollars
• Parental Leave - fifteen (15) days of paid parental leave per calendar year to eligible employees with at least one year of service at the time of birth, placement of an adopted child, or placement of a foster care child.
• Adoption Assistance
• Employee Assistance Program
• Back-Up Care Program
• PTO for Volunteer Hours
• Employee Matching Gifts Program
• Employee Resource Groups
• Inclusion and Diversity Programs
• Employee Recognition Program
• Referral Bonus Programs