Position Summary...The Senior Technical Operations position is responsible for leading strategic app partner integration programs across the VIZIO OS ecosystem. This role coordinates partner requirements, certification activities, issue management, and cross-functional execution involving Business Development, Software and Hardware Product, Engineering, Quality Assurance, and Device Program Management teams. The position requires expertise in program leadership, stakeholder management, technical requirements review, and risk mitigation to ensure successful delivery of partner commitments, platform initiatives, and business objectives. The incumbent will coordinate alignment between internal teams and external partners while supporting operational excellence and customer experience across the VIZIO platform.
This role is critical to ensuring the VIZIO platform includes the latest app versions from Apple, Amazon, Google/YouTube and Netflix.
What you'll do...- Lead program management activities for strategic app partners, including Apple, Amazon, Google/YouTube and Netflix.
- Coordinate annual partner technical requirements reviews, consolidating feedback and driving alignment across internal stakeholders.
- Monitor certification programs including manage partner cert devices and associated FW versions, launch readiness, milestones, risks, and dependencies across multiple hardware and software initiatives.
- Manage partner service issues, including ticket creation, status tracking, escalation management, and deployment oversight.
- Facilitate recurring cross-functional and partner meetings to drive execution and resolve program challenges.
- Communicate program status, risks, and recommendations to stakeholders and leadership teams.
What You'll Bring- Proven expertise in technical program management, stakeholder engagement, and cross-functional leadership.
- Strong knowledge of software integrations, certification programs, release management, and issue resolution processes.
- Demonstrated ability to manage complex partner relationships and drive consensus across diverse teams.
- Extensive experience monitoring program milestones, risks, dependencies, and operational performance.
- Strong communication, analytical, and problem-solving skills with the ability to influence decisions through data-driven recommendations.
- Solid understanding of the streaming add ecosystem as it relates to software and hardware requirements, technology platforms, TV manufacturing process, and customer-facing user experiences.
- Commitment to integrity, accountability, and fostering collaborative, high-performing teams.
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.Option 2: 5 years' experience in project management, program management, program operations, or related area.
Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...55 Madison St, Denver, CO 80206-5419, United States of America
