About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant within the Chief Technology Office to support Technology Capacity Management policies and standards, risk, and regulatory initiatives.

This role partners across technology, business, and risk teams to solve complex problems, improve operational practices, support regulatory engagements, and help mature Technology Capacity Management capabilities.

Success in this role requires intellectual curiosity, initiative, self-motivated problem solving, strong analytical thinking, and the ability to quickly learn new concepts and navigate ambiguity. Prior Technology Capacity Management experience is beneficial but not required.

In this role, you will:

• Partner with technology, business, and risk teams to assess and improve Technology Capacity Management and broader IT Service Management (ITSM) processes, controls, and policies and standard practices.
• Lead walkthroughs and support regulatory examinations, audits, risk assessments, and control evaluations across the ITSM function, serving as the primary point of contact for risk and regulatory inquiries while coordinating evidence, analyzing control effectiveness, and driving remediation activities.
• Investigate complex operational, technology, and risk-related challenges, gathering information from multiple stakeholders and translating findings into actionable recommendations.
• Provide consulting and guidance to technology teams to ensure IT Service Management (ITSM) practices, processes, and controls align with enterprise standards, industry frameworks (e.g., ITIL, COBIT, FFIEC), regulatory requirements, and strategic objectives.
• Evaluate existing processes and design future-state solutions that improve operational efficiency, strengthen controls, reduce risk, and enhance service delivery through automation and standardization.
• Analyze operational, performance, capacity, and risk data to identify trends, emerging concerns, and opportunities for process optimization and automation.
• Support development of executive-level presentations, reporting, and communications that simplify complex technology and risk concepts, enabling informed decision-making across technical and business stakeholders.
• Build strong partnerships across technology, risk, and business organizations to influence outcomes, resolve challenges, and drive sustainable improvements.

Required Qualifications:

• 4+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of experience creating, maintaining, and managing reports and executive-level presentations
• 1+ years of experience with ServiceNow ITSM product line and its offerings
• 2+ years of experience partnering with and influencing technology, business, risk, or compliance stakeholders to assess issues, develop recommendations, and drive outcomes

Desired Qualifications:

• Familiarity with Technology Capacity Management and IT Service Management (ITSM) concepts, including exposure to industry frameworks such as ITIL, COBIT, and FFIEC, and an understanding of how policies and standards, processes, and controls support operational resilience and regulatory compliance.
• Demonstrated ability to quickly learn complex business, technology, risk, or operational domains and apply that knowledge to solve problems, improve processes, and support business objectives
• Strong written and verbal communication skills, including the ability to effectively present complex technology, operational, and risk management concepts to technical and non-technical audiences.
• Demonstrated ability to operate independently, navigate ambiguity, proactively identify opportunities, and drive outcomes with limited direction.
• Strong analytical and problem-solving skills, with the ability to synthesize information from multiple sources and develop actionable recommendations.
• Experience building relationships and influencing outcomes across technology, business, risk, and compliance organizations.
• Experience with ServiceNow or similar service management, workflow, policies and standards platforms, and an interest in leveraging automation, AI/ML, predictive analytics, and emerging technologies to improve technology operations and service delivery.

Job Expectations:

• Telecommuting is not an option for this position
• This position offers a hybrid work schedule
• Relocation assistance in not available for this position
• This position is not eligible for visa sponsorship

Posting End Date:

*Job posting may come down early due to volume of applicants.