The Role

The Senior Technical Writer will take ownership of content areas within a complex, fast-moving product ecosystem. As Senior Technical Writer, you will work closely with other writers and with Product to deliver high-quality content on a monthly release cadence, using AI tooling and automation to produce documentation, and contribute to our multimedia strategy with video and eLearning content.

What You'll Do

• Own documentation for multiple areas within CRM Product; deliver new content on a monthly release content and manage existing content, ensuring it's easy for customers to find and use
• Leverage AI tools and automation to improve documentation efficiency, quality, and speed-of-delivery
• Support our multimedia content strategy, including video and eLearning resources, to meet customers where they are
• Contribute to improvements in documentation workflows and websites/content structure
• Build strong relationships with product, engineering, and other stakeholders to stay ahead of upcoming changes and ensure content reflects the product accurately
• Collaborate with other writers and participate in review cycles
• Apply and help evolve team standards and processes for writing, publishing, and distribution

Requirements

• 8+ years of technical writing experience or equivalent in a related role (for example, information design, knowledge management, documentation engineering)
• Experience managing content across complex multi-product or multi-service environments
• Experience with AI-driven content workflows and tooling
• Strong communication and interpersonal skills, with a track record of building effective cross-team relationships
• Strong prioritization and organizational skills, with the ability to manage multiple projects and competing priorities in a deadline-driven environment
• Experience with technical authoring environments and docs-as-code approach
• Portfolio or samples that demonstrate your ability to structure, manage, and deliver content for a technical audience
• U.S. West location (Pacific Timezone)

Nice to Have

• Experience working for an enterprise software company (strongly preferred)
• Experience with Git, XML, HTML, Markdown, and/or Madcap Flare (strongly preferred)
• Experience with video production, eLearning development, or creating interactive training materials to support a multimedia content strategy
• Familiarity with web development and programming languages (HTML, XML, CSS; Python, React, Javascript)

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Follow the application process and submit your resume.
• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $85,000 - $140,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

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Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Work Where It's Best for You

Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.

Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.

We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.

Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.

Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.

When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.

Work at Veeva. Work where it's best for you.