Why This Role is ExcitingAs a Technical Writer at Optro, you will play a key role in ensuring our customer- and developer-facing content is clear, accurate, and delivered on a reliable cadence. You will work closely with Product, Engineering & Design (PED) teams and cross-functional stakeholders to produce high-quality documentation and content - with a strong emphasis on using AI tooling to streamline and scale how content is collected, drafted, and published.
Key Responsibilities - Content Ownership
- Collaborate with Product teams and other stakeholders to draft, edit, and publish accurate, well-structured product content on a reliable cadence.
- Own and continuously improve an AI-assisted workflow for collecting source material, drafting, and preparing content for publication - in accordance with Optro's data handling and usage guidelines - while maintaining ownership of accuracy, tone, and final quality.
- Maintain well-structured, easily navigable content so users can quickly find what they need.
2. Process & Systems Improvement- Strengthen foundational content structure, information architecture, and terminology to reduce friction for the people who rely on it.
- Build reusable resources - style guides, templates, and contribution workflows - that enable others to contribute content at scale, rather than relying on a single owner for all output.
- Continuously evolve content and structure to keep pace with how the business and its users actually operate.
3. Cross-Functional Collaboration- Collaborate with stakeholders such as product managers, engineers, product marketing, and support teams to gather information and ensure content consistently and accurately reflects new features and changes.
- Identify documentation and process gaps and propose improvements - including opportunities for further automation.
Attributes for a Successful Candidate - 5+ years of experience as a technical writer or technical support role with a writing component in a B2B SaaS or similar technical environment
- Excellent written and verbal communication skills
- Demonstrated experience building or improving repeatable processes and scalable workflows, ideally within a documentation, content, or operations context
- Experience working within documentation systems, style guides, or content standards - and a strong instinct for consistency and quality
- Solid understanding of Knowledge Base & CMS tools
- A bias toward proposing and driving solutions, not just surfacing pain points or blockers - this role requires ownership through to resolution
- An entrepreneurial mindset - you're energized by building and are comfortable navigating ambiguity
Nice to Have - Domain knowledge of the Governance, Risk and Compliance space
- Experience or strong interest in using AI tools to improve writing and content workflows
- Familiarity with Agile or Scrum methodologies
- Familiarity with HTML and CSS
What Success Looks Like: First 120 Days- Learn the existing content processes end-to-end, including current sources of manual effort (research, verification, coordination, and publication).
- Design and stand up an AI-tooling-supported workflow for collecting source material, drafting content, and streamlining the path to publication.
- Pilot the new workflow against at least one live cycle, incorporating feedback and refining based on real results.
- Document the new process so it's repeatable, scalable, and sustainable beyond the initial build.
*perks may vary based on eligibility/location
Our Company Values- Customer obsession: It starts and ends here. Consistently ask yourself how what you're doing creates value for our customers. It's a mindset.
- Gritty resilience: Make it happen. Find a way. Move fast, stay positive, and do what it takes.
- Drive innovation: Create the future. Continuously improve what exists and invent what's next.
- Win, together: One team. No silos, no egos. Drive to be the best and support each other's success.
- Growth mindset: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.
We love building strong partnerships, but please note that Optro cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in place will not create a fee obligation.
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