About the Role:
We are looking for a Senior Technical Writer who takes an AI-first approach to documentation. You will own end-to-end technical content for our industrial edge platform, working across multiple concurrent product releases, collaborating with cross-functional teams, and producing both written and video content that helps customers succeed with our product.
What You'll Do:
• Use AI tools as the default approach to drafting, structuring, reviewing, and maintaining documentation, rather than as an occasional aid.
• Own and manage technical documentation across multiple concurrent product releases, tracking version- specific changes and ensuring accuracy across all live versions.
• Plan, script, and produce video content (feature walkthroughs, release demos, how-to guides) in addition to written documentation.
• Get hands-on with the product directly, testing features and workflows first hand to validate documentation accuracy rather than relying solely on specs.
• Partner closely with Product Management, Engineering, QA, and Support to gather release information, clarify feature behaviour, and align content timelines with release schedules.
• Translate complex technical and industrial concepts into clear, accessible content for varied audiences (OT engineers, plant managers, system integrators, enterprise architects).
• Maintain and enforce documentation style guides and standards for consistency across all content types.
• Build and maintain reusable content templates, review checklists, and AI-assisted content workflows to scale documentation output.
• Manage documentation release schedules independently, prioritizing across multiple in-flight projects.
What You'll Bring:
Must Have
• 5+ years of technical writing experience, ideally in B2B SaaS, industrial, or enterprise software.
• Demonstrated experience using AI tools (e.g., Claude, ChatGPT, Copilot) as a core part of a content workflow, not just for occasional edits.
• Proven ability to manage documentation across multiple simultaneous product releases without losing accuracy or version control.
• Experience creating video content: scripting, recording, and basic editing (tools such as Loom, Camtasia, or similar).
• Strong track record of working cross-functionally with Product, Engineering, and Support teams.
• Comfortable getting hands-on with technical products; able to independently test and validate features.
• Excellent written English, with a clear, concise, technical-but-accessible style.
• Familiarity with documentation tooling (e.g., Markdown, static site generators, headless CMS, Git-based workflows).
• Must be based in Canada and legally eligible to work in Canada.
Nice to Have
• Experience in industrial automation, IIoT, or edge computing domains.
• Experience building or customizing AI-assisted documentation or review workflows.
• Familiarity with API documentation and developer-facing content
