Senior Technical Training Specialist

Sourcewell

• $86K — $108K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
Less than 5 years of experience
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field or equivalent 4 years of relevant experience.
  • 2 years of experience in professional training or related fields.
  • Proficiency in Salesforce CRM, Power BI, or similar business technology.
  • Strong communication skills to convey technical concepts to non-technical audiences.
  • Solid analytical and organizational skills with a focus on customer service.

Responsibilities

  • Analyze performance data to identify learning gaps and recommend L&D priorities.
  • Design and develop training content to enhance employee performance.
  • Identify product training needs and create tailored training programs.
  • Deliver engaging training sessions, guiding learners toward achieving outcomes.
  • Develop high-quality learning resources to ensure learner engagement.
  • Support internal client management using relevant client systems.
  • Contribute to continuous improvement by reviewing existing operations.

Benefits

  • Remote work flexibility, aligned with telecommuting policies.
  • Travel for team meetings and professional development (up to 4 times a year).
  • Opportunities for personal development through training and coaching.
  • Collaboration with a diverse Government Accounts team on significant technology tools.
Full Job Description

Position Title:

Senior Technical Training Specialist

Salary Range:

Senior Technical Training Specialist (Grade 15, Exempt). Annual salary range: $86,560 – $108,200. This range reflects the minimum to midpoint of the grade. Salary may exceed the midpoint and will commensurate with experience.

Job Description Summary:

The Senior Technical Training Specialist is responsible for designing, developing, and personally delivering technical training and enablement programs for the Government Accounts team, with a primary focus on Salesforce CRM, Power BI, and related Government Accounts/data systems. This position creates scalable learning structures, training strategies, documentation, and delivery methods that improve tool adoption, process consistency, data quality, and operational effectiveness.
Essential Duties and Responsibilities:
  • Support the identification of learning needs by analyzing performance and competence data to identify gaps in relation to required levels; recommend priorities for learning and development (L&D) interventions.
  • Design and develop content for training courses to fill gaps in established programs, and run complex or customized training courses to improve employee performance. Involves focusing on a specific functional area.
  • Identify product training needs and develop, design, and evaluate content for programs for specific areas to fill gaps in established programs; run complex and/or customized product training courses to improve employee performance within specific functional area.
  • Deliver training sessions or programs, engaging, advising, and guiding learners and evaluating the achievement of intended learning outcomes.
  • Design and develop training courses or strands of a learning and development (L&D) program; incorporate specified L&D methodologies and delivery channels; develop relevant content and high-quality learning resources to ensure high levels of learner engagement and achievement of learning outcomes.
  • Help senior colleagues manage internal client and customer relationships by using relevant client systems.
  • Contribute to reviewing existing operations in own area of work, and generate new ideas to assist in identifying continuous improvements.
  • Help to prepare training for digital areas within existing programs. Deliver targeted, standardized training for digital areas using prepared content and working under the supervision of senior colleagues.
  • Prepare and coordinate the completion of various data and analytics reports.
  • Create and maintain documentation to a high standard, and back up files to ensure instant recovery if problems occur.
  • Collate and analyze data using preset tools, methods, and formats. Involves working independently.
  • Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
  • Other duties as assigned.

Additional Job Description:

Required Qualifications

Bachelor's degree in a related field OR a combination of post-secondary training, professional education, and related experience equivalent to four (4) years.
Experience
Two (2) years of demonstrated experience in professional training, or related roles; of which the total years of experience include:

  • Experience working in a business environment

  • Experience using, supporting, or training users on Salesforce CRM, Power BI, reporting tools, data systems, CRM systems, or similar business technology tools

  • Experience developing or delivering training, documentation, work instructions, job aids, or user support materials

  • Strong communication skills with the ability to explain technical concepts, business processes, and data practices to non-technical audiences

  • Strong analytical, problem-solving, organizational, and customer service skills

  • Experience serving internal or external customers

Preferred Qualifications

  • Three (3) or more years of experience in technical training, business systems enablement, Salesforce CRM, reporting, data management, account service, client relations/development, or other directly related experience

  • Experience designing learning paths, training strategies, workshops, office hours, eLearning, microlearning, or blended learning experiences

  • Experience with adult learning principles, instructional design, change adoption, or user enablement

  • Experience with Salesforce administration, Salesforce reporting, Power BI, CRM systems, or data visualization tools

  • Experience developing SOPs, standard work instructions, job aids, training materials, or knowledge management content

  • Familiarity with data governance, data quality, data definitions, source-of-truth practices, or data stewardship

  • Experience partnering with subject matter experts to create real-life examples, business use cases, or scenario

Location:

  • This is a remote position, and is subject to Sourcewell's telecommuting policies and procedures.

  • Must be able to meet travel requirements for this position, which is approximately four(4) times per year including occasional travel to Staples, MN for meetings, professional development or team activities. Notice will be given ahead of time.

Full Time/Part Time:

Full time

Position Type:

Regular

Scheduled Hours:

40

* Ladders Estimates

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