Stryker Corporation

Senior Technical Support Engineer (Hybrid)

Stryker Corporation$69K — $110K *
Technical Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science or related field, or 6+ years of relevant work experience in lieu of a degree
  • At least 2 years in a customer technical support role for hosted applications
  • Willingness to travel up to 10%
  • Ability to work varied hours, including late shifts or on-call as required
  • Familiarity with technical tools like Command line and performance monitoring tools is preferred

Responsibilities

  • Document and manage customer issues while delivering top-notch customer service
  • Monitor and respond to customer inquiries, ensuring timely updates and resolutions
  • Collaborate internally, escalating issues and engaging teams to solve complex problems
  • Report product defects and enhancement requests to improve solutions
  • Identify and advocate for product supportability requirements

Benefits

  • Hybrid work flexibility with a minimum of three in-office days per week
  • Opportunities to engage in challenging technical issues outside of a call center environment
  • A collaborative team atmosphere that promotes problem-solving and innovation
  • Exposure to advanced technologies and tools in technical support and system administration
  • Travel opportunities for continued professional development and regional engagement
Full Job Description
Work Flexibility: Hybrid

As a Senior Technical Support Engineer, you will be working in a dynamic, fast-paced environment, ensuring Stryker's Vocera solutions are properly and effectively deployed. You will use your technical expertise to investigate issues, research solutions, create win-win outcomes, and deliver excellent customer service via telephone, e-mail and the web. This is not a call center; our support team works together to take on technical challenges and provide a positive experience for our customers. Hours may vary from 6am-6pm EST. Rare late shift work and on-call work on an as-needed basis. This role is onsite in Fort Wayne, Indiana a minimum of three days a week: Tuesday, Wednesday and Thursday

Primary work location: 1950 West Cook Road, Fort Wayne, IN

What You Will Do:
  • You will document and manage customer issues, delivering excellent customer service and managing customer expectations
  • Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
  • You will collaborate within the company, escalating issues and engaging others to solve hard problems
  • You will report product defects and enhancement requests
  • Identify and advocate product supportability requirements


What You Need:

Required:
  • BA in Computer Science or related field, or in lieu of Bachelors, 6+ years additional relevant work experience
  • Minimum 2 years experience in customer technical support role working in a hosted application
  • Ability to travel (10%) and be available for late shift or on-call as needed.

Preferred:
  • Red Hat Enterprise Linux (RHEL) system administration knowledge is preferred
  • Familiarity with Linux service and performance troubleshooting is a plus
  • Knowledge of tools such as Command line, power shell, performance monitor or other data gathering tools preferred
  • Familiarity with log analysis, correlating multiple log types for deep dive analysis
  • Knowledge of system administration and support knowledge of Server Virtualization Hypervisors such as VMWare or Microsoft Hyper-V
  • Basic understanding of SSL/TLS certifications with a basic understanding of Public Key Infrastructure (PKI)
  • Basic understanding of authentication protocols such as LDAP and 802.1x
  • Understanding of relational database systems and SQL scripting


United States of America Pay Ranges:
  • USN: $69,500 - $110,900 USD Annual

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

About Stryker Corporation

Stryker Networks is a premier Information Technology partner providing IT managed services and database application development.

Stryker Corporation Careers

Joining Stryker Corporation means becoming part of a global team recognized for its commitment to innovation, leadership, and enhancing patient outcomes. As a leading medical technology company, Stryker is the perfect place to build a career that truly makes a difference.

Work You’ll Do

At Stryker, every position contributes to our mission of making healthcare better. Here, you will use your skills to work on transformative projects that improve lives across the globe. You will be part of a culture that thrives on growth, innovation, and leadership, and you will work alongside some of the brightest minds in the industry.

Innovative Careers

Stryker offers a range of job opportunities, from internships that provide a stepping stone into high-impact roles to leadership positions that drive strategic direction. Our team members benefit from a work environment that supports professional growth and diversity training, ensuring everyone, regardless of background, can thrive.

Be Part of a Great Team

Our employees enjoy a collaborative atmosphere that fosters innovation and encourages professional development. With a commitment to leadership and diversity, Stryker ensures that all team members have the opportunity to grow and influence the company's future. Our global scale and dedication to impactful solutions make us leaders in medical technology.

Future-Proof Your Career

Stryker is dedicated to career development, offering extensive training, benefits, and resources to help you advance professionally. From networking opportunities to workshops on resume and interview skills, we support your journey every step of the way. Our career paths are as diverse as the innovative products we develop and the markets we serve.

Explore Job Opportunities

Whether you’re just starting out or looking to take your career to the next level, Stryker provides the tools and resources to achieve your goals. We are continuously hiring and looking for ambitious, curious, and driven individuals to join our team.

Stryker Corporation – A Leader in Medical Technology

Our commitment to improving healthcare through innovative products sets us apart in the medical technology field. The synergy of our team’s expertise and our leadership in technology solutions enables us to meet the needs of our customers effectively.

Stay Connected

Join Our Team Search open positions that match your skills and interest. We look for passionate, creative, and solution-driven team players. Explore the many benefits of employment at Stryker, a company that values innovation and leadership.

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Stryker Corporation – Where Talent Meets Opportunity

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Learn more about Stryker Corporation
Size
46,000 employees
Market Cap
$91.9 billion
Industry
Net Income
$1.5 billion
Founded
2004
5 Year Trend
+8.6%
Revenue
$14.3 billion
NASDAQ

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