Carrier Global Corporation

Senior Technical Support & Coordination Specialist

Carrier Global Corporation$75K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of relevant HVAC or refrigeration experience (including internships/co-ops)
  • Basic understanding of refrigeration systems (CO? experience preferred)
  • Strong communication skills, both verbal and written
  • Solid problem-solving abilities with a willingness to learn
  • Ability to travel frequently (up to 60%, about 35-40 weeks/year)

Responsibilities

  • Assist customers and contractors with CO? condensing unit installations and startups
  • Diagnose and resolve technical issues, both remotely and on-site
  • Provide professional technical support through various communication channels
  • Create and maintain technical documents like troubleshooting guides
  • Coordinate timelines and deliverables for small CO? cooling projects
  • Track project progress and relay updates to teams and clients
  • Gather customer feedback to report technical issues and recommend improvements

Benefits

  • Hands-on experience with cutting-edge CO? refrigeration technology
  • Opportunity for continuous learning and development in a growing industry
  • Collaborative work environment with senior managers and project teams
  • Engagement in small-scale projects that enhance technical and managerial skills
  • Exposure to innovative refrigeration practices and customer interaction
Full Job Description
Position Summary

We are seeking a motivated and technically inclined CO₂ Refrigeration Technical Support Coordination Specialist to join our growing team. This role offers a unique opportunity to work hands-on with CO₂ condensing units-a cutting-edge, environmentally friendly refrigeration technology.

As part of this role, you will support field installations, assist with troubleshooting, and coordinate small projects under the guidance of the senior managers. If you're passionate about refrigeration systems and eager to grow in a rapidly evolving industry, we'd love to hear from you.

Responsibilities

Essential Duties and Responsibilities

Technical Support & Customer Assistance:
  • Assist customers and contractors during the installation and startup of CO₂ condensing units.
  • Support in diagnosing and resolving technical issues, both remotely and on-site.
  • Provide clear and professional technical support via phone, email, and online platforms.
  • Help create and maintain technical documentation such as troubleshooting guides.


Project Coordination:
  • Help coordinate timelines and deliverables for small-scale projects related to CO₂ cooling systems.
  • Track project progress and communicate updates to internal teams and customers.
  • Work closely with project managers and senior managers to ensure customer satisfaction.


Continuous Learning & Process Improvement:
  • Gather customer feedback and report common technical issues to internal teams.
  • Stay informed about new CO₂ refrigeration technologies and industry best practices.
  • Recommend improvements in support procedures and technical documentation.


Qualifications

Required Qualifications
  • 5+ years of relevant experience in HVAC, refrigeration, or technical support (internships or co-op experience also considered).
  • Basic understanding of refrigeration systems (CO₂ experience preferred but not required).
  • Strong communication skills (verbal and written).
  • Solid problem-solving ability and eagerness to learn technical systems.
  • Ability to travel frequently (up to 60% of the time, or approx. 35-40 weeks per year)


Preferred Qualifications
  • Familiarity with CO₂ condensing units or natural refrigerants
  • Knowledge of refrigeration safety protocols and relevant regulations


Working Conditions
  • This position is regularly scheduled to work second shift.
  • Frequent travel to customer sites for installation support and troubleshooting.
  • Occasional after-hours support for urgent technical issues.
  • Work may involve moderate physical activity and hands-on equipment interaction.

About Carrier Global Corporation

Carrier is the provider of intelligent climate and energy solutions.

Carrier Global Corporation Careers

There has never been a more exciting time to explore job opportunities at Carrier Global Corporation, a leader in innovative climate, security, and building automation technologies. Join our global team of professionals and be at the forefront of industry and technology. Work You’ll Do Embark on a career with Carrier Global Corporation and contribute to a sustainable, safe, and intelligent future. Our diverse team of experts is dedicated to pioneering advancements in climate control, fire safety, and security solutions that make modern living possible. Transform industries and communities with your expertise, innovation, and leadership. At Carrier, you are positioned uniquely at the nexus of technology, sustainability, and global reach. Engage with a worldwide network of professionals to help clients and communities navigate through challenges with cutting-edge solutions. Collaborate with over 53,000 employees around the globe, all united in delivering excellence and innovation in our field. Carrier Global Corporation Professional Growth and Opportunities We are committed to fostering professional growth and career advancement. Carrier offers a wide range of job opportunities, from internships to leadership positions, each providing a path to meaningful impact. Do Innovative Work Join our expansive team of dedicated professionals at the intersection of technology, sustainability, and global service. Carrier empowers you to innovate and lead in your field, supported by a culture that values diversity and dynamic thinking. Deliver targeted solutions and drive transformation in the industry with a depth of knowledge and a breadth of resources unmatched in our field. Be Part of a Great Team Work with cutting-edge technology and leverage the comprehensive capabilities of a global leader. Our team’s collaborative efforts result in smarter, safer buildings and more efficient, secure environments. Future-Proof Your Career Advance your career with Carrier’s extensive support, including professional development, diversity training, and certification opportunities. Your growth is limitless, propelled by your ambition and our collective mission. Explore Discover how Carrier is leading the way in digital transformation and sustainable innovation. See how our solutions are shaping the future of industries and enhancing quality of life globally. Carrier Global Corporation Employment Culture Our culture thrives on intellectual curiosity, cognitive diversity, and bringing your whole self to work. We believe in leadership that fosters personal and professional growth, creating a workplace where all can thrive. Stay Connected Join Our Team Search for open positions that match your skills and interests. We value passionate, curious, and solution-driven team players. Explore our job opportunities and find where you can make a difference at Carrier. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights—all from the people who work here. Our careers blog is your go-to resource for everything from resume tips to interview preparation. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Carrier Global Corporation.
Learn more about Carrier Global Corporation
Size
53,000 employees
Market Cap
$34.9 billion
Industry
Net Income
$1.9 billion
Revenue
$17.4 billion

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