Royal Bank of Canada

Senior Technical Support Analyst

Royal Bank of Canada$75K — $95K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in system administration or operational support roles.
  • Proficiency in scripting languages (Python, Bash, PowerShell) and SQL for troubleshooting.
  • Experience with monitoring/observability tools (Dynatrace, PagerDuty).
  • Strong problem-solving abilities and communication skills for varied stakeholders.
  • Nice-to-have: Certification in cloud platforms (Azure, Kubernetes) and hands-on experience with container platforms (OpenShift/Kubernetes).

Responsibilities

  • Manage support tickets for digital applications and troubleshoot issues across various technologies.
  • Collaborate with teams through technical calls to align on architecture and operations.
  • Coordinate with vendors on technical escalations and updates for third-party integrations.
  • Raise and manage change requests, participate in implementations, and ensure protocol compliance.
  • Provide 24/7 operational support through on-call duties, responding to production incidents.
  • Configure observability tools to maintain system visibility and incident detection.

Benefits

  • Comprehensive Total Rewards Program with bonuses and flexible benefits.
  • Support for professional development through coaching and management opportunities.
  • Opportunity to make a significant impact within the organization.
  • Dynamic, collaborative, and high-performing work environment.
  • Access to a world-class training program in financial services.
  • Engagement in challenging and meaningful work.
Full Job Description
Job Description

WHAT IS THE OPPORTUNITY?

The Digital Applications & Infrastructure Operations team is seeking a Senior Technical System Analyst to drive operational excellence across our enterprise digital applications portfolio. This role is critical to maintaining and optimizing our multi-cloud infrastructure supporting 9 dependent applications. You will focus on application support and technical operations, ensuring seamless day-to-day operations and enabling development teams to deliver efficiently.

WHAT WILL YOU DO?
  • Manage day-to-day support tickets for various digital applications, troubleshoot issues across multiple technology stacks (MongoDB, Elastic, OCP), and drive first-contact resolution.
  • Collaborate with development, QE, and product teams through regular technical calls to align architectural decisions, deployment strategies, and operational requirements.
  • Coordinate with external vendors on technical issues, escalations, and support engagements; serve as technical liaison for third-party integrations and platform updates.
  • Raise and manage change requests (CR/CAB process), participate in implementation work, and ensure compliance with enterprise change management protocols.
  • Support on-call pager duty on a rotational basis, responding to production incidents and providing 24/7 operational support when required.
  • Configure and maintain observability tools including Dynatrace RUM, PagerDuty alerts, Aternity monitoring, and Catchpoint synthetic scripting to ensure comprehensive system visibility and rapid incident detection.


WHAT DO YOU NEED TO SUCCEED?

Must have:

Experience in system administration or operational support roles with proven expertise in technical troubleshooting and infrastructure management.
  • Demonstrated proficiency in at least one scripting language (Python, Bash, PowerShell) and SQL for troubleshooting.
  • Experience with monitoring/observability tools (Dynatrace, PagerDuty, or similar platforms).
  • Excellent problem-solving skills with the ability to diagnose complex technical issues, work under pressure, and communicate clearly with technical and non-technical stakeholders.


Nice-to-have:
  • Experience with NoSQL databases (MongoDB) and search platforms (Elasticsearch/Elastic) in production environments.
  • Certification in cloud platforms (Azure, Kubernetes).
  • Hands-on experience with container platforms (OpenShift/Kubernetes) and multi-cloud environments (Azure, OCP).
  • Experience with financial services or highly regulated industries.
  • Knowledge of incident management and post-mortem processes (ITIL foundations preferred).


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to do challenging work


#LI-Hybrid

#TECHPJ

Job Skills
Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Technical Troubleshooting

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-16

Application Deadline:

2026-07-10
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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