As a Senior Technical Success Manager, you will be the strategic heartbeat for our top-tier enterprise customers. You won't just support software adoption; you will architect the vision for how Fortune 100 companies secure their development lifecycles in the AI era. You'll be the trusted advisor who turns "security" from a blocker into an enabler, guiding engineering leaders through complex DevSecOps transformations. If you are passionate about helping customers navigate change management and unlocking business value through data-driven analysis, this is the perfect opportunity to influence the future of secure development.
What You'll Do:
- Orchestrate near, mid, and long-term visions and strategies for enterprise customers, ensuring they realize full value across their Application Security workflows.
- Build and foster trusted relationships with leaders within customer engineering and security organizations to drive adoption and retention.
- Design and execute customized onboarding programs that help customers achieve their specific security program goals using Snyk's suite of products.
- Advocate internally for customer needs, working proactively with Product, Sales, and Support to influence roadmaps and mitigate risks.
- Prepare and facilitate strategic business review meetings (QBRs) using storytelling backed by data to demonstrate ROI and identify expansion opportunities.
- Mobilize internal and external resources to remove barriers to adoption and solve complex technical challenges.
What You Bring:- 5+ years of experience in a customer-facing technical role, successfully engaging with executives and technologists to solve business problems with advanced technologies.
- Experience working closely with highly technical customers within the Enterprise (Fortune 100) space in North America.
- Strong working knowledge of Developer or Application Security tools and workflows (e.g., GitHub, Jira, Jenkins, VS Code).
- Experience leading technical or engineering programs with a proven record of thought leadership and business case development.
- Exceptional communication skills, with the ability to facilitate challenging discussions, handle objections, and influence stakeholders from end-users to executives.
- Strong organizational skills and the ability to thrive in a collaborative, fast-paced environment.
It'd Be Awesome If You Also...- Have a developer background, coding experience, or deep familiarity with modern DevOps environments.
- Possess prior experience in a direct or matrixed role leading technical transformation project teams.
- Have a history of problem-solving and innovation in developing technology programs.
- Possess a Bachelor's Degree in computer science, technology, engineering, math, business, or equivalent experience.
- Enjoy translating complex technical wins into clear business value-you love a good success story!
Annual Base Salary Range: $119,000- 148,750
Target Commission Range: $21,000- 26,250 (at 100% attainment of sales)
Snyk is committed to equal pay for equal work and carefully considers a wide range of compensation factors. Actual compensation may vary based on prior experience, skills, location, internal equity, and other job-related factors. Our Total Rewards program includes, but is not limited to 401(k) retirement plan, paid time off, health, dental, and vision insurance.
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We care deeply about the warm, inclusive environment we've created and we value diversity - we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you're the right person, do apply anyway!
Benefits & Programs- Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
- Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
- Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
- Health benefits, employee assistance plans, and annual wellness allowance
- Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances
