POSITION SUMMARY: The Sr. Technical Service Advisor will play a pivotal role in providing high-level technical waste disposal expertise and support to sales, operations, and customers. The incumbent partners directly with customer service, sales and operations teams to ensure acceptance and disposal of waste materials. This position will troubleshoot technical issues and contribute to the overall success of the organization by providing expertise in proper, safe and legal treatment of hazardous waste.
PRINCIPAL RESPONSIBILITIES:- Support and build regular and direct rapport with customers; serving as a direct extension of the sales and customer service teams.
- Collaborating with cross-functional teams through applying specialized knowledge and skills regarding waste treatment and disposal services.
- Engages proactively with clients to understand their technical requirements, delivers customized solutions, and ensures satisfaction through ongoing communication and attentive support.
- Meets with clients to discuss waste management solutions, analyzes laboratory results and safety data sheets, and compiles technical data into comprehensive reports.
- Investigates the application of hazardous waste regulations, aids in waste classification, collaborates with internal teams to evaluate treatment options, and complies with transportation guidelines.
- Works closely with the sales department to offer solutions that meet quality and regulatory standards, performs technical evaluations, facilitates communication between departments, maintains customer pricing records, and focuses on customer retention and business development.
- Support the development of bid materials by working with sales managers.
KNOWLEDGE, SKILLS AND ABILITIES:- Partner with associates and managers; with a high level of accuracy and the ability to detect inconsistencies in data.
- Advanced knowledge and the ability to assist Technical Service Advisors with Resource Conservation and Recovery Act (RCRA) Laws and Regulations related to waste characterization principles and practices, including analysis and evaluation, waste processing protocols, and transportation (DOT) regulations and industry best practices.
- Ability to read, analyze, and interpret complex documentation, technical procedures, and governmental regulations to respond effectively to sensitive inquiries.
- Excellent verbal and written communication skills, including presenting findings in a concise format.
- Advanced negotiation and problem-solving skills.
- Possess good knowledge of business math, geometry, and basic accounting processes.
- Knowledge of computer technology for communication, data gathering, and reporting.
- Detail-oriented with strong organizational skills, capable of managing multiple tasks and priorities effectively.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficient with Microsoft Office, DocuSign, and PDF writer.
QUALIFICATIONS: - Commitment to customer service and possess the ability to actively listen to customers to understand requests and resolve issues or make recommendations.
- Must be attentive to detail with a high level of accuracy and the ability to detect inconsistencies in data. Possess the ability to identify trends and data patterns.
MINIMUM QUALIFICATIONS: - 4-7 years of equivalent work experience in waste disposal, chemistry, or a related field providing technical expertise.
This is an in-office role reporting to the Seattle, WA office. There is minimal travel of about 5% expected. Typical schedule is 8am-5pm Pacific. Seeking candidates with extensive RCRA, DOT, and hazardous waste knowledge. Pay range: $81,800-112,400 salary.
PTO: First year accrue up to 18 days, but it is pro-rated when starting mid-year. Second year accrue 23 days. Three paid holidays when business is closed.
Pay Range:The pay range for this position is $81,800.00 to $112,400.00* which reflects the minimum wage in multiple jurisdictions. The actual range will depend on the locality in which you are hired.
Bonus Plan Details (if applicable):Rewarding Compensation and BenefitsEligible employees can elect to participate in:
• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits https://jobs.republicservices.com/us/en/about-us/benefits
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Washington PTO: https://www.republicservices.com/sites/default/files/legacy_documents/Washington-PTO-Table.pdf
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
