Royal Bank of Canada

Senior Technical Security Analyst

Royal Bank of Canada$90K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3 years of IT support or Service Desk experience
  • Bachelor's degree in computer science or related IT field
  • Certifications in information security preferred
  • ITIL v3 Foundations certified
  • Strong technical writing and communication skills
  • Ability to manage client relations with a sense of urgency
  • Knowledge of Identity & Access Management controls

Responsibilities

  • Process end user access requests through the ticketing platform
  • Investigate urgent technical issues and escalate as needed
  • Identify trends to improve provisioning and incident handling
  • Participate in process meetings with support partners
  • Manage knowledge base updates with relevant changes

Benefits

  • Comprehensive Total Rewards Program including flexible benefits
  • Development support from leaders through coaching
  • Chance to make a significant impact
  • Dynamic and collaborative team environment
  • World-class training program in financial services
  • Opportunities for challenging work
Full Job Description
Job Description

What is the opportunity?

As part of the Identity & Access Management team within the broader Global Security (GS), a Senior Technical Security Analyst acts as the first point of contact for provisioning end user access to various systems. Working collaboratively with teammates and other technical support teams, the Senior Technical Security Analyst will be required to adhere to SLAs, troubleshoot technical issues, review and analyze queues for trends and recurring issues, handle interaction resolution and escalations with a high level of customer support focus, and have efficient IT documentation skills.

What will you do?
  • Support end users by processing requests submitted through our ticketing platform and follow documented procedures, ensuring timely execution and closure of access requests
  • Investigate urgent issues and escalate requests accordingly ensuring a valid business reason is provided
  • Identify trends and assess gaps in provisioning and incident queues to reduce repetitive negative occurrences and implement opportunities to streamline existing processes to consistently drive operational efficiencies
  • Participate in meetings with support partners for changes to process and procedures and manage the knowledge base accordingly.
  • Work in a diverse environment leveraging other team members' experience and knowledge


What do you need to succeed?
Must Have:
  • ~3 years of experience working in IT support and/or Service Desk support role
  • Bachelor's degree in computer sciences and/or IT related disciplines and Certifications in information security preferred.
  • ITIL v3: Foundations, Operational Support & Analysis
  • Strong technical writing aptitude, written and verbal communications skills
  • Strong ability to manage client and stakeholder relations with a strong sense of urgency and ability to shift tasks in high pressure environment
  • Knowledge in Identity & Access Management controls and policies
  • Skilled in collaboration, troubleshooting and gap analysis


What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Opportunities to do challenging work


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#LI-POST

Job Skills

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-06-08

Application Deadline:

2026-07-08
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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