Your opportunity New Relic is looking for a Senior Technical Program Manager to join our outstanding engineering organization! Technical Program managers play a vital role at New Relic leading the planning, execution, and delivery of large cross functional programs in support of our strategic objectives. The ideal candidate is a strong Program Manager with a senior-level understanding of cloud, engineering, software, and systems development lifecycles. This TPM position will support Product-Led Growth (PLG) initiatives, contribute to measurement frameworks, and partner closely with engineering, design, data science, and business teams to deliver observability experiences at scale. The program will be focused on driving the end-to-end self-serve experience, from first visit through activation, retention, and expansion. What you'll do 37Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and keeping processes running smoothly.37Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution & mitigation at a granular level across the organization.37Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals.37Drive effective communication, collaboration and commitment across multiple stakeholders and disparate groups with competing priorities37Work with teams to identify and handle our top risks and drive decisions to align leadership on the right level of risk for each project.37Facilitate productive meetings from small (3-5 people) to large (100 people or more). This role requires 378+ years of experience working on a software development team as a TPgM or engineering manager37Bachelor's degree in computer science, computer engineering, or related field, or equivalent experience376+ years in project and program management376+ years delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous environment 37Understanding of cloud architecture, microservices, data pipelines, ML/rule based models and API integrations to manage cross-platform dependencies. Bonus points if you have 37Experience with Data-Driven Decision Making: Analyzing user funnels, churn metrics, and system performance logs to prioritize engineering backlogs.37Familiarity with PLG concepts, experimentation, and metrics37Familiarity with monetization and billing platforms37Proven ability to integrate AI into existing workflows37Can anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints.37Can drive programs with a significant amount of ambiguity and facilitate definition and clarity37Excellent written and verbal communication skills, including experience communicating with senior leadership37Inquisitive with technical and business skills to understand, test, and challenge while working harmoniously with the business and technology owners37A good understanding of the New Relic platform and its capabilities37Experience working with remote & distributed team37Prior experience with high-growth companies Please note that visa sponsorship is not available for this position. #LI-MM-4 #LI-Remote. The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience. New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive benefits designed to improve the lives of our employees. Estimated Base Pay Range $162,000-$202,000 USD We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process