Qualifications
Responsibilities
Benefits
The Team
We are looking for a Senior Technical Program Manager (Sr. TPM) to join the Global Technology Operations (GTO) Team. Our team's mission is to deliver the core technology capabilities for the foundation through innovation paired with operational excellence. We aspire to be dynamic, collaborative, technology leaders enabling mission impact with the highest standards of integrity. The Senior Technical Program Manager is focused on the strategy, design, and implementation of productivity and collaboration services that enable us to support the foundation in achieving its goals.YourRole
As a Senior Technical Program Manager in Productivity & Collaboration, you will lead the strategy, integration, and delivery ofemployeefacing productivity and collaboration experiences across the enterprise.
You will operate across a federated ecosystem of platforms, teams, and stakeholders, ensuring that services, including the Microsoft 365 stack of Teams, Exchange, SharePoint, OneDrive, Power Platform, Copilot, Viva, and supplemental communications, and learning experiences, are delivered as a cohesive, intuitive employee experience rather than fragmented point solutions.
This role is accountable for enterprise level experience outcomes, including adoption, engagement, and employee productivity. You will translate business needs into integrated strategies, align roadmaps across multiple service owners, and drive coordinated execution across engineering, communications, HR/L&D, and business collaborators.
You will serve as a trusted advisor to senior leaders, crafting decisions through clear strategy, data-driven insights, and compelling executive communication.
What You’ll Do
Experience Strategy & Roadmap Leadership
Define and evolve a multi-year strategy for employee productivity and collaboration experiences
Align platform investments, roadmaps, and initiatives to enterprise priorities and workforce needs
Establish an experience-led vision that spans tools, communications, and learning journeys
Cross Platform Program & Portfolio Leadership
Lead a portfolio of sophisticated, interdependent programs spanning collaboration tools, employee engagement platforms, and experience services
Orchestrate delivery across multiple product and service teams, ensuring alignment and integration
Drive prioritization, sequencing, and tradeoffs across a federated ecosystem of stakeholders
Employee Experience Integration
Ensure services are delivered as a cohesive, end-to-end experience across platforms such as Microsoft 365, Viva, and related tools
Reduce fragmentation by aligning communications, learning, and product changes into a unified experience layer
Partner with service owners to create consistent and scalable experience patterns
Federated Change Management & Adoption
Define and scale a federated change management model that enables consistent, high-quality adoption across decentralized teams
Lead enterprise-wide adoption, learning, and communications strategies to drive behavior change and digital proficiency
Minimize employee disruption while maintaining velocity of innovation and delivery
Executive Engagement & Strategic Communication
Develop executive level narratives, roadmaps, and briefings
Frame complex tradeoffs and recommendations to support decision making at senior levels
Ensure leadership communication is aligned, clear, and outcome driven
Cross-Functional Leadership & Alignment
Influence and align stakeholders across engineering, HR, communications, and business teams
Build shared frameworks, governance models, and ways of working to support consistent execution at scale
Drive clarity in environments with distributed ownership and opposing priorities
Experience Metrics & Continuous Improvement
Define and supervise experience-oriented success metrics, including adoption, engagement, and employee productivity
Use qualitative and quantitative insights to continuously improve services and programs
Introduce innovative approaches based on industry trends and emerging workplace technologies
Problem Solving & Issue Resolution
Identify and resolve systemic issues impacting experience quality, adoption, or service effectiveness
Drive root cause analysis and cross-team resolution across complex, integrated services
Your Experience
Bachelor’s degree with 5+ years of relevant experience or equivalent practical experience
Confirmed experience leading cross-platform or enterprise level programs in digital workplace, productivity, or collaboration environments
Demonstrated ability to drive adoption, engagement, and behavior change at scale
Consistent track record of influencing without authority across diverse collaborators
Experience working in federated or matrixed organizations with distributed ownership
Expertise in program and portfolio management across multiple concurrent initiatives
Strong understanding of Microsoft 365, collaboration tools, and employee experience platforms (e.g., Viva)
Experience designing and delivering learning, communications, or change management strategies
Excellent executive communication and storytelling skills
Demonstrated ability to navigate ambiguity, define structure, and drive alignment
Experience applying human-centered design principles to employee experience
Strong analytical and problem-solving skills with a focus on experience outcomes
Experience with agile delivery models and continuous improvement practices
*Must have unrestricted work authorization in the country where this position is located.
The salary range for this role is $190,100 to $294,700 USD. We recognize high-wage market differences in Seattle and Washington D.C., where our offices are located. The range for this role in these locations is $209,100 to $324,100 USD. As a mission-driven organization, we strive to balance competitive pay with our mission. New hires salaries are typically between the range minimum and the salary range midpoint. Actual placement in the range will depend on a candidate’s job-related skills, experience, and expertise, as evaluated during the interview process.
About Bill & Melinda Gates Foundation
Similar Jobs
More Jobs at Bill & Melinda Gates Foundation
More Enterprise Technology Jobs
