NEWMARK

Senior Technical Program Manager - Core CRM Platform

NEWMARK$120K — $150K *
Enterprise Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in program or product management or related fields
  • Bachelor's degree or equivalent practical experience
  • Successful track record in shaping and shipping digital products
  • Proficiency in modern discovery and delivery practices
  • Strong analytical skills with a data-driven decision-making approach
  • Effective communication with technical and non-technical audiences
  • Ability to prioritize and make trade-offs in complex environments

Responsibilities

  • Own the vision and roadmap for the Core CRM Platform supporting sales execution
  • Define critical platform issues focusing on stability, scalability, and flexibility
  • Establish success metrics related to platform reliability and data quality
  • Lead discovery to identify high-impact platform improvements
  • Translate insights into a prioritized roadmap and product requirements
  • Collaborate with engineering to deliver robust and extensible platform capabilities
  • Improve data flows and integrations that enhance the sales experience

Benefits

  • Opportunity to shape a transformative CRM platform
  • Collaborative environment with diverse teams
  • Access to continuous learning and professional development
  • Focus on data quality and smart decision-making
  • Contribution towards impactful sales experiences across global regions
Full Job Description
Job Description

The Senior Technical Program Manager for the Core CRM Platform owns the foundation that enables our sales teams to operate with connected data, consistent workflows, and reliable insights. You'll be responsible for shaping a platform that is stable, scalable, and flexible to support high-quality execution across retail and foodservice teams.

Your work will focus on evolving the CRM to deliver a connected, intuitive experience; aligning workflows, data, and integrations that power how sales teams plan, execute, and sell across 12-15 global regions. You'll partner closely with sales teams, engineering, and data teams to modernize how information moves through the system, strengthen data quality, and transform the CRM configuration model to power a modern sales experience across teams.

This role is ideal for someone who enjoys transformative platform product management, clarifying the essential capabilities, simplifying the ecosystem, and shaping the CRM as a connection point that enables great sales experiences. You will help position the CRM platform as a catalyst for better planning, execution, and decision making across the organization.

Responsibilities

Platform Product Ownership & Strategy
  • Own the vision, outcomes, and roadmap for the Core CRM Platform that underpins sales execution across retail and foodservice teams
  • Define the most important platform problems to solve, balancing stability, scalability, and flexibility
  • Establish clear success metrics tied to platform reliability, data quality, adoption, and downstream experience enablement
  • Build new pathways to utilize the CRM to drive new sales experiences

Discovery & Delivery
  • Lead discovery through system analysis, partner input, data review, and experimentation to identify the highest-leverage platform improvements
  • Translate insight into a clear, prioritized roadmap and well-defined product requirements
  • Partner closely with engineering to deliver platform capabilities that are robust, extensible, and aligned to long-term architecture goals
  • Use performance data and feedback to guide iteration, reduce friction, and improve platform health over time

Platform Enablement & Integration
  • Improve the architecture, data flows, and integrations that power the sales experience
  • Strengthen data quality, consistency, and accessibility across systems
  • Define a configuration model that supports different sales motions and teams without introducing unnecessary complexity
  • Ensure the platform enables downstream product teams to build high-quality sales experiences efficiently

Collaboration & Influence
  • Align with sales, engineering, data, and adjacent product teams on priorities, dependencies, and shared outcomes
  • Communicate platform trade-offs and decisions with clarity, especially where stability, speed, and flexibility must be balanced
  • Contribute to a culture of learning, accountability, and continuous improvement within the product organization


Qualifications

Key Qualifications
  • 8+ years in program or product management or related fields (engineering, design, data, research)
  • Education: Bachelor's degree or equivalent practical experience
  • Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact
  • Proficiency in modern discovery and delivery practices
  • Strong analytical thinking, with comfort using data and experimentation in decision making
  • Clear, compelling communication across technical and non-technical audiences
  • Ability to balance multiple priorities and make thoughtful trade-offs in complex environments

Preferred Qualifications
  • Experience building or managing platform products that serve multiple teams or business units
  • Familiarity with CRM systems or customer-data platforms (any technology stack)
  • Exposure to integration design, data modeling, or workflow orchestration

Skills
  • Product Thinking - Connects user needs, business context, and technology into clear direction.
  • Customer Insight - Builds deep understanding of behaviors and workflows; translates insight into opportunities.
  • Analytical Judgment - Defines success metrics, uses data to focus the team, and applies experimentation to validate decisions.
  • Influence & Communication - Brings clarity to ambiguity and guides alignment across teams.
  • Execution Excellence - Balances long-term direction with near-term delivery; ensures quality, speed, and reliability.
  • Learning Mindset - Adapts to new information; embraces iteration and continuous improvement.
  • Collaborative Leadership - Builds strong partnerships with engineering, design, data, and operations; fosters inclusive teamwork.

    Agile Methodology, Application Development, Business Processes, Business Value Creation, Change Management, Influencing, Microsoft Azure, Microsoft Office, Negotiation, Process Improvement Plans, Risk Mitigation Strategies, Software Development, Software Development Life Cycle (SDLC), Strategic IT, Vendor Management, Waterfall Model

About NEWMARK

Newmark designs, builds and sells single-family homes in five major markets within the Southwest and Southeast United States, including Houston, Austin, Dallas/Fort Worth, Miami/Ft. Lauderdale and, most recently, Nashville. Each of these markets has experienced population and job growth above the national average over the past several years. The Company operated in 49 subdivisions in these metropolitan areas, and had 444 homes under construction at December 31,1997. In addition, as of December 31, 1997, the Company owned or had under option contract 2,020 lots available for future growth. The Company is also actively engaged in residential land acquisition and development, which enables it to provide lots for its homebuilding operations.

NEWMARK Careers

Joining NEWMARK offers a unique opportunity to become part of a dynamic team that drives innovation and leadership in the industry. NEWMARK, a leader in its field, is renowned for fostering professional growth and embracing diversity through comprehensive diversity training programs.

Explore Job Opportunities

NEWMARK is constantly seeking skilled professionals eager to contribute to a team that values innovation and expertise. With a variety of job opportunities available, candidates can find positions that match their skills and career aspirations. NEWMARK is committed to hiring top talent to maintain its status as an industry leader.

Experience Professional Growth

At NEWMARK, career growth is not just a possibility, but a priority. The company supports its team members with resources and opportunities to advance professionally. Through targeted leadership programs and regular skills development workshops, employees at NEWMark are equipped to take on new challenges and elevate their careers.

Internship Programs

For those starting their careers, NEWMARK’s internship programs offer a gateway into the industry with hands-on experience and valuable networking opportunities. Interns at NEWMARK gain insights into the company’s operations and contribute to meaningful projects, setting a solid foundation for future employment.

Cultivating a Diverse and Inclusive Culture

NEWMARK is dedicated to creating an inclusive environment where diversity is celebrated. The company’s commitment to diversity training ensures that all team members feel valued and understood. NEWMARK’s culture is one of its greatest strengths, fostering a workplace where innovation thrives through diverse perspectives.

Benefits and Perks

Employees at NEWMARK enjoy a comprehensive benefits package that supports both their professional and personal lives. From health and wellness programs to flexible working arrangements, NEWMARK ensures that team members have what they need to succeed.

Join the NEWMARK Team

NEWMARK is actively hiring and looking for individuals who are passionate, curious, and driven. Explore open positions, submit a resume, and prepare for an interview process designed to identify true potential. NEWMARK values solution-driven team players who are ready to contribute to the company’s success.

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