Job Summary
The Sr. Technical Implementation Specialist is on the Implementation “GO” Team, and is primarily responsible for ensuring leads from partners are coming in accurately and with the required information to make them actionable from a marketing and conversion perspective.
The Sr. Technical Implementation Specialist plays a critical role in ensuringaccurate, reliable, and high-quality lead flow betweenGooseheadand its partners. This role focuses on the technical configuration, validation, and ongoing optimization of lead integrations, working closely with partners and internal teams to ensure leads are delivered correctly, routed properly, and meet quality standards. The Technical Implementation Specialist supports partner implementations from a technical perspective and helps ensure partners are set up for success from day one.
Principal Duties and Responsibilities
- Configure, test, andvalidatelead integrations betweenGooseheadsystems and partner platforms
- Ensure lead data accuracy, completeness, and consistency across systems
- Monitor lead flow during onboarding and post-launch toidentifyissues related to volume, latency, duplication, or data quality
- Troubleshoot and resolve integration issues in collaboration with partners, Engineering, and Data teams
- Support partner implementations by providing technicalexpertiserelated to APIs, data mappings,webhooks, and lead routing rules
- Partner with Implementation Managers to support successful go-lives and transitions to steady-state operations
- Document integration configurations, test cases, and known issues for internal and partner reference
- Analyze lead quality trends and work with partners to recommend improvements to sourcing, formatting, and validation
- Support ongoing enhancements to lead quality standards, monitoring tools, and alerting processes
Required Skills and Abilities
- Bachelor27s degree in Business, Engineering, Computer Science, or related field
- 5 6 years in technical, customer-facing roles (e.g., Product Owner, Implementation)
- Strong stakeholder communication and executive presence
- Ability to translate technical concepts into business insights
- Self-starter with strong initiative and problem-solving skills
- Experience working cross-functionally with stakeholders
Benefits Summary
- High quality voluntary health, vision, disability, life, and dental insurance programs
- 401K Matching Plan
- Employee Stock Purchase Plan
- Paid holidays, vacation, and sick leave
- Corporate sponsored programs to enhance employee physical, financial, mental and emotional wellness
- Financial Solution Program
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