About the job Senior Technical Account Manager (TAM)
Job Requisition
Subinitial LLCJob title: Senior Technical Account Manager (TAM)
Overview:Subinitial is seeking a Senior Technical Account Manager. In this high-impact role, you will be the primary technical representative for key accounts, acting as both a trusted advisor and a strategic partner. You will independently resolve customer support requests while identifying opportunities to further support our customers.
The ideal candidate is a seasoned electrical engineer with an entrepreneurial spirit and a desire for full-cycle ownership. You aren't just interested in fixing what is broken; you are driven to identify customer pain points, brainstorm conceptual solutions on-the-fly, and contribute to the engineering and design work required to evolve our products. This role blends technical support, consultative solutioning, product design, and project-based field deployments.
Job Responsibilities:- Customer Ownership & Advocacy: Serve as the primary point of contact for all technical inquiries from key accounts, ensuring clients feel heard and supported.
- Consultative Solutioning: Actively identify customer pain points during site visits and cadence calls. Proactively ideate ways Subinitial can solve these problems through new products or services.
- Conceptual Design & Growth: Develop rough technical concepts and sketches for identified opportunities to provide a starting point for internal engineering teams and management.
- Support Management: Manage the customer support queue; quickly acknowledge and resolve support requests.
- Technical Resolution: Utilize deep electrical engineering knowledge to troubleshoot complex systems, interpret schematics, and provide immediate engineering solutions for customers.
- Account Cadence: Lead regular technical check-ins and cadence calls with Technical Program Managers (TPMs) to ensure project alignment and long-term satisfaction.
- Internal Product Evolution: When not engaged in direct customer support, contribute to internal engineering initiatives. This includes designing product upgrades, updating or creating bill of materials (BOM), and releasing drawings through configuration management.
- Field Deployment: Travel to customer sites (expected 10-40% of the time) as dictated by the project schedule to lead installations, commissioning, and on-site troubleshooting.
- Internal Liaison & Briefing: Collaborate with Engineering leadership to escalate complex issues and provide regular briefings to management regarding account health and new opportunity leads.
- Process Optimization: Partner with management to define and refine the most effective way to utilize a support ticketing system for maximum efficiency.
Skills:- Advanced Electrical Expertise: Deep proficiency in reading electrical schematics and understanding complex electronics designs.
- Systems Troubleshooting: Proven ability to diagnose and resolve issues within complex electrical systems using standard test equipment (Oscilloscopes, Multimeters, etc.).
- Consultative Mindset: The ability to listen to customer requirements and translate them into technical opportunity or project requirements.
- Engineering Rigor: Experience with configuration management, BOM maintenance, and the release of technical drawings.
- High-Level Communication: Ability to communicate effectively across different personas, from factory technicians and engineers to Technical Program Managers and Procurement.
- Project Discipline: Strong organizational skills with the ability to manage a ticket queue while balancing internal engineering tasks (with customer needs always taking precedence).
- Professional Autonomy: Comfortable making independent engineering decisions and sketching conceptual solutions while knowing when to escalate risks to management.
- Experience with customer relationship management (CRM) systems, MS Office, Linux, and support ticketing systems.
Qualifications:- Bachelor's degree in Electrical Engineering, Computer Engineering, or a related field.
- 5+ years of professional engineering experience.
- Demonstrated experience in a customer-facing technical role, consultative engineering, or field engineering capacity.
- Experience within the aerospace, defense, or advanced manufacturing industries preferred.
- Proven track record of troubleshooting high-reliability electrical hardware.
- Ability and willingness to work onsite and travel 10% to 40% based on project requirements.
Salary: $130,000 - $180,000 base pay per year
Location: El Cajon, CA
Hours: Full-time, In-office, Monday through Friday. Core hours of 7:30 AM to 4:30 PM, with travel as required. Ability to work extended hours as needed to accommodate customer schedules and time zones.
Benefits:- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) with matching
- Paid time off
- Paid holidays
- Employee assistance program
- Flexible spending account
Note: This job description is not intended to be all-inclusive. The candidate may perform other related duties as needed to meet the ongoing needs of the organization. Typical starting pay range for this position depends on skills, experience, and education.
