Snowflake's Account 360 team is expanding! We are looking for a
Senior Technical Account Manager to join our team.
This role combines hands-on technical and commercial responsibilities. On the technical side, you will lead post-sales technical engagements for your assigned customers' Snowflake workloads. You will also engage product, engineering, support, and other cross-functional team members to advocate for customer-impacting issues at scale, proactively educate customers post-production, and provide technical guidance. On the commercial side, you will work closely with the account team to drive growth for your assigned customers' use cases by engaging with stakeholders and developing actionable plans. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.
As a Senior Technical Account Manager, you will:- Collaborate regularly with Solutions Engineers to identify strategies that enable customers to achieve their business goals and recommend these proactively to customers
- Develop a deep understanding of your assigned customer's environment, use cases, and challenges, and provide expert technical advice post-production
- Develop, manage, and implement a strategy for efficient workload consumption
- Work with Snowflake Product and Engineering teams to access new product features, private previews, and platform upgrade requirements
- Act as the technical advisor for production workloads, often advising on multiple use cases within large, complex organizations
- Lead customers through Well-Architected Framework outcomes, including security hardening (MFA, SSO/SAML, RBAC), DR/BCP readiness, AI observability and alerting design, platform modernization, and performance and cost optimization
- Leverage AI tools to develop scalable playbooks, skills, and automation that enable the broader CX organization to deliver technical outcomes faster and more consistently
- Willingness to travel regionally to customer locations, deliver on-site solutions, and build strong customer relationships
Our Ideal Senior Technical Account Manager will have:- B.S. or M.S degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
- Hands-on experience with Python and SQL
- 8+ years of experience managing enterprise customer environments as a technical resource, or equivalent role
- 5+ years of experience working with AWS, Azure, GCP, and/or a private cloud environment
- Firsthand Snowflake product experience is required
- Experience in customer-facing roles such as solutions engineering, technical architecture, or data architecture consulting
- Expertise in one of the following industries: Retail/CG, Financial Services, Healthcare, Media & Advertising
- Hands-on experience in database management, data engineering, and data science
- Experience working within the partner ecosystem as it pertains to Snowflake solutions
- Skilled in resolving complex escalations with senior customer executives
- Excellent verbal, written, communication, and receptive listening skills
- High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both customers and internal teams
- Successful experience working, collaborating, and establishing relationships with leadership, colleagues, and clients
- Excellent team player able to work with virtual and global cross-functional teams
Nice to Have:- Snowflake, AWS, GCP, or Azure Cloud Certification(s) preferred
- Snowflake SnowPro Advanced Certification is strongly preferred
Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com
