What will you do?- Manage customer contracts by performing preventative maintenance visits, documenting / delivering reports and provide on-site remedial support.
- Ensure that the customer's system is updated to the latest software, quick fixes, and hardware.
- Prepare upgrade plans for the customer's systems and deliver them to the customer.
- Follow all technical procedures and tools for Global Service.
- Provide technical review of orders for clients and any other proposals requested to perform.
- Analyze technical risk of expansion projects and upgrades.
- Attend technical training that includes systems and instruments, application, process control, communication, and safety.
- Support Sales as required and directed by Regional Service Manager to secure orders and service agreements.
- Understand and enforce Schneider Electric contractual obligations on major projects and ensure customer satisfaction.
- Handles overall technical responsibilities for one or more projects, including project specification, functionality, testing and commissioning.
- Perform system testing, factory acceptance testing (FAT) and develop test documents.
- Document preparation and obtain customer's approval per document specification and schedule.
- Coordinate with factory for product related issues and resolve.
Knowledge: Microsoft Office, Windows Operating Systems, Unix, DCS, Safety Systems, PLC's, Communication protocols, Networking and System Security
Travel: Travel is up to 50% to customer sites as needed (Mostly local sites 1 - 2 hour radius)
Who will you report to? Ronnie Gaussiran - Senior Field Service Manager
What qualifications will make you successful for this role?- A recognized Degree in Engineering, Engineering Technology, Computer Science or Process Control (desirable)
- 5 + years of professional experience with specific knowledge of Foxboro DCS, IA (Industrial Automation) or Triconex systems
- Ability to install hardware and software, perform configuration, and troubleshoot hardware and software issues
- Familiar with the products and services within the Oil & Gas, Power Generation and Chemical industry
- Knowledge of HMI (Human Machine Interface) software, DCS (Distributed Control Systems) system and field instrumentation
- Knowledge of Foxboro and Wonderware
- Team player with good leadership and communication skills and able to travel when required
- Strong analytical & logical ability, possess of good judgment, negotiation and interpersonal skills
- Detail-oriented, forward looking and good leadership abilities
- Innovative and dynamic with effective communication skills, especially in inter-cultural aspects
Bring your technical talent to a team that values what you do-apply today!
For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.
Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team:
Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year.
Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match.
Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera.
Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace.
Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.
