Wells Fargo

Senior Systems Operations Engineer - Major Problem Management

Wells Fargo • $90K — $120K *
West Des Moines, IA 50265In-Person
Information Technology
Less than 5 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • 4+ years in Systems Engineering or Technology Architecture
  • Advanced understanding of Root Cause Analysis methodologies
  • In-depth experience with Major Incident Management processes
  • Strong written and verbal communication skills
  • Ability to thrive in a fast-paced, collaborative environment

Responsibilities

  • Conduct Root Cause Analysis for major incidents
  • Identify and manage proactive problem resolutions
  • Ensure compliance with standardized procedures and tools
  • Collaborate with teams to enhance service quality and reduce incident recurrence
  • Maintain operational awareness and communicate risks to leadership

Benefits

  • Hybrid work schedule available
  • Opportunity to work in a dynamic environment
  • Engage with cross-functional teams and senior leaders
  • Focus on professional growth in a risk-aware culture
Full Job Description
About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer (Major Problem Manager) to join the Technology Major Problem Management (TMPM) team, supporting root cause analysis (RCA) for major incidents across the enterprise production environment. The position requires an advanced understanding of problem and incident management practices and tools, strong knowledge of ITIL, Agile, and Site Reliability Engineering (SRE) principles, and the adaptability to thrive in a fast-paced, partnership-driven business and technology environment.

In this role, you will:
  • Execute root cause analysis for major incidents by working with cross functional teams and/or vendors to identify root cause, determine solutions, and drive best practices in accordance with problem management strategy and policy
  • Perform proactive problem management
  • Ensure adherence to standardized processes, tools, and methodologies while leading teams to meet technical deliverables leveraging solid understanding of process controls and standards
  • Proactively identify stability issues or risks that could negatively affect platform areas
  • Create recommendations and partner with teams to eliminate the risk of reoccurrence and improve service quality
  • Conduct quality reviews and validating evidence of remediation and mitigation actions
  • Conduct investigations with a focus on operational and customers impacts
    Develop and maintain strong relationships with business and technology partners
  • Demonstrate outstanding communication skills, both written and verbal, and very strong interpersonal skills while interfacing with peers, partners, managers, and clients/customers
  • Track the status of problem resolution efforts with all levels of the organization, from highly technical to key business leaders
  • Review and analyze complex operational support systems, application software, and system management tools to accurately identify risks to ensure the highest level of systems and infrastructure availability


Required Qualifications:
  • 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education


Desired Qualifications:
  • Experience and in-depth knowledge conducting Problem Management with multiple stakeholders on major incidents to identify root cause, remediation and preventative actions, and the creation and publishing of detailed Root Cause Analysis Reports
  • Experience with Major Incident Management
  • Experience writing reports for all levels of stakeholders
  • Well-developed professional communication skills


Job Expectations:
  • This position is not eligible for Visa sponsorship
  • This position offers a hybrid work schedule
  • Relocation assistance is not available for this position
  • Ability to travel up to 5% of the time


Posting End Date:

6 Jun 2026
*Job posting may come down early due to volume of applicants.

About Wells Fargo

Wells Fargo Careers

Joining Wells Fargo means becoming part of a distinguished financial institution that has been a cornerstone of innovation and leadership in the banking industry. At Wells Fargo, we offer a plethora of job opportunities designed to empower your career growth and development in a diverse and inclusive environment.

Work You’ll Do

At Wells Fargo, you will be part of a team that values diversity and is committed to fostering an inclusive culture. We are looking for professionals who are eager to drive innovation and lead with integrity. Our employees are our greatest asset, and we invest in their professional growth through comprehensive leadership and diversity training programs that are recognized industry-wide.

Explore a Multitude of Career Paths

Whether you're interested in a position in finance, IT, customer service, or management, Wells Fargo has career opportunities in various fields. Our team members benefit from job stability, competitive benefits, and a culture that values and rewards performance and dedication.

Internship Programs

Kickstart your career with a Wells Fargo internship. Our programs provide invaluable industry exposure, professional skills development, and networking opportunities that often lead to full-time employment offers. Interns at Wells Fargo work on real projects, solve actual challenges, and gain the mentorship of seasoned professionals.

Professional Growth and Development

We believe in nurturing the potential of our employees. Wells Fargo offers robust training programs and resources to help every team member excel in their current roles and prepare for future challenges. Growth at Wells Fargo is not just about climbing the career ladder but expanding your skills and expertise to add value to our team and customers.

Benefits and Rewards

Wells Fargo is committed to the well-being of our team members. We offer a comprehensive benefits package that includes health care, retirement plans, and generous paid time off. Additionally, we provide unique perks like employee discounts, adoption assistance, and tuition reimbursement.

Join Our Team

Discover the opportunities waiting for you at Wells Fargo by exploring open positions that match your skills and interests. We are continuously hiring and looking for individuals who bring creativity, passion, and a drive to serve our customers.

Stay Connected

Keep up to date with the latest from Wells Fargo Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and get insider tips on crafting the perfect resume and acing your interview.

Networking and Innovation

At Wells Fargo, networking and innovation go hand in hand. We encourage our employees to connect across departments and roles to foster new ideas and strategies that lead to groundbreaking solutions.

Empower Your Career

Step into a role at Wells Fargo where your skills will be honed, your achievements recognized, and your career can flourish. We're not just filling positions; we're building leaders who are equipped to navigate the complexities of the financial world. Join Wells Fargo today and be part of a team that’s redefining the future of banking.
Learn more about Wells Fargo
Size
246,577 employees
Market Cap
$155.2 billion
Industry
Finance & Insurance
Net Income
$3.3 billion
Founded
1852
5 Year Trend
-5.9%
NASDAQ
WFC
* Ladders Estimates

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