Job Description

Performs regular administration and conducts standard performance trend analyses and manages server capacity. Performs system configurations and backups independently. Implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs across the technical stack. Deploys enhancements to improve the performance, reliability, and security of systems and environments. Resolves complex, critical customer system issues and implements and documents technical solutions. Implements disaster recovery solutions.

Responsibilities

Key Responsibilities

System Installation &Configuration - Software Administration:

- Monitors andmaintains operating systems to ensure effective installation and performance.

- Administersmiddleware products in environments.

- Supports the deployment,maintenance, and operation of internal applications as needed.

- Performsregular administration and conducts standard performance trend analyses andmanages server capacity to ensure service performance meets standards.

- Leveragesworking knowledge of application monitoring tools to ensure efficiency.

System Installation &Configuration - Installation and Configuration:

- Installs andconfigures servers, cloud infrastructure, and all software and environments.

- Performs systemconfigurations and backups independently to ensure optimization of serverinfrastructure.

- Supportshardware maintenance, auditing, installation, and provisioning as necessary.

- Collaborateswith internal technical experts and third-party vendors to resolve integrationchallenges.

System Installation &Configuration - Identity & Access Management:

- Administersaccess privileges in the identity and access management system to ensureaccurate access to IT resources.

- Monitors useractivity in the identity and access management system and reports on systemactivity.

- Learns toprovision access management systems.

Service Lifecycle Management- Batch Processing:

- Monitors thebatch process to ensure the updates are applied and triages any issues thatarise.

- Implementsbatch management using different work schedulers to configure jobs and jobstreams, define dependencies, and report job performance.

- Ensuresscheduling and budgets of batch monitoring services comply with Service LevelAgreements (SLA).

Service Lifecycle Management- Security Maintenance:

- Followsexisting procedures to provide assurance that compute and storage devices aresecure.

- Maintainsprivileged accounts/secrets integrity of systems and compute and file systemsecurity for the compute and storage environment.

- Monitors and evaluateshigh-level service and infrastructure dashboards and takes action to addressidentified anomalies.

- Implementsmonthly, quarterly, or hotfix patches to address security vulnerabilities orbugs across the technical stack.

Service Lifecycle Management- System & Security Improvements:

- Deploysenhancements to improve the performance, reliability, and security of systemsand environments.

Incident Management &Support - Incident Management:

- Supports theend-to-end incident management lifecycle to ensure systems are stable, secure,and performing accurately.

- Collatesincident-based data for team metrics and key performance indicators (KPIs) byassisting with system and network incidents to identify patterns, root causes,and solutions.

- Participates inincident review meetings to provide feedback for operational performance andsolution implementation.

- Partners withthird party vendors and cross-functional teams (e.g., Development, CloudEngineering, Product Engineering, other IT teams) to drive collaboration forimplementation and/or resolution for high-severity incidents, risks, ormigrations.

- Investigatesstandard system issues and triages high-severity incidents by implementingCorrective and Preventative Action plans (CAPA) as instructed.

Incident Management &Support - Escalation Cases:

- Coordinatesescalated support cases by collaborating with internal technical teams andthird party vendors to drive issue resolution for a wide range of productionenvironment problems (e.g., immense growth, scaling, leveraging the cloud,extremely high performance, high availability requirements).

Incident Management &Support - Technical Support:

- Proactivelymonitors the production environment by checking system error logs, monitoringticket queues, and consulting with other teams involved in maintaining theenvironments.

- Adheres to teamschedule to contribute to ongoing technical support and service objectives.

- Resolvescomplex, critical customer system issues and implements and documents technicalsolutions.

Incident Management &Support - Backups and Disaster Recovery:

- Leveragesworking knowledge of systems to perform backup, restore, and disaster recoveryprocesses.

- Participates indisaster recovery drills to ensure preparedness and compliance.

- Implementsdisaster recovery solutions to ensure preparedness and regulatory compliance.

Communication &Documentation - Technical Communication:

- Communicatestechnical information to both technical and nontechnical personnel.

- Serves as atechnical liaison and provides domain-specific expertise to cross-organizationprojects, programs, and activities.

Communication &Documentation - Documentation & Reporting:

- Maintainsdocumentation on ticket updates, code contributions, infrastructure,configurations, processes, and procedures (e.g., Disaster Recovery plans,Standard Operating Procedures, Corrective and Preventative Action Plans).

- Generatesweekly and monthly reports on system performance and incident progress tosupport operational and management outcomes, and builds an awareness of thebusiness impacts.

- Researches,proofs, and authors technical documentation in the area of standards and bestpractices for internal use.

Additional Responsibilities(as needed)

Cloud InfrastructureSupport:

- Collaborateswith DevOps and Site Reliability Engineer (SRE) teams to provide support forlarge-scale infrastructure.

- Implementscontinuous integration and continuous deployment (CI/CD) pipelinesindependently.

- Performspatching and version upgrades independently to support cloud infrastructure.

Automation:

- SupportsWorkload Automation tools through design support, administration, andoptimization efforts.

- Troubleshootsissues with automation tools, agents, and other connectivity to 3rd partyapplications.

- Maintains andsupports cloud technologies.

Core Responsibilities

Planning & Execution:

- Independentlymanages work, monitoring timelines and deliverables to ensure projects orinitiatives stay on track and meet requirements.

- Proactivelyprioritizes work and adapts to resource or timeline shifts, suggestingadjustments to maintain project efficiency.

Collaboration &Partnership:

- Collaboratesacross teams to align on expectations and achieve shared objectives.

- Builds andmaintains a comprehensive understanding of business, stakeholder, and/orcustomer needs to build and support effective partnerships.

- Activelylistens to diverse perspectives and asks questions to ensure understanding ofothers.

Problem Solving:

- Independentlyidentifies and addresses standard and non-standard issues in accordance withstandard practices, escalating more complex issues as appropriate.

- Analyzes dataand/or information from multiple sources to troubleshoot standard andnon-standard errors.

- Contributes toknowledge sharing and best practices.

Continuous Learning:

- Embracescontinuous learning by actively seeking to build knowledge and new skillsand/or tools and staying current with industry trends and best practices.

- Seeks out andleverages feedback and training to improve skills.

- Contributes toa culture of continuous learning and knowledge sharing with team members.

Continuous Improvement:

- -Develops ideasand recommends updates to increase the efficiency and effectiveness ofprocesses, protocols, and workflows within a team.

- Seeks inputfrom team members on alternative approaches and methods for improving work.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $68,300 to $148,300 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3