Resp & Qualifications PURPOSE: Serve onsite as the primary point of contact for the CEO and Executive Leadership Team, providing white glove executive-level technical support and coordinating with IT resources to ensure rapid issue resolution. Maintain the stability, integrity, and performance of the organizations information systems by monitoring, supporting, and optimizing networked environments. Assess system architecture and limitations, design scalable solutions and disaster recovery procedures, and ensure hardware and software compatibility aligned with business needs.
ESSENTIAL FUNCTIONS:- Deliver high-visibility, VIP-focused IT support with professionalism and discretion, providing executive-level technical assistance to the CEO and Executive Leadership Team while ensuring the stability, integrity, and performance of all business-critical applications through proactive issue resolution and close coordination with IT resources.
- Maintain secure, high-performing systems by implementing tailored cybersecurity practices designed for executive-level risk profiles. Oversee premium technology procurement, configuration, and lifecycle management, ensuring optimal performance and alignment with business needs. This role also requires travel to various CareFirst locations to support internal and external Board of Directors meetings, including overnight stays of up to 3 days, 3 to 4 times per year.
- Automates the installation and configuration of applications in development and productions environments.
- Evaluates new systems by performing in-depth tests, including end-user reviews. Researches software and related products to support recommendations and purchasing. Determines systems integration issues by evaluating components; developing and completing performance tests; analyzing test data; studying project requirements; analyzing user and potential user input; evaluating similar and related products and systems. Develop system automation and system integration of business processes.
- Improves engineering job knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
SUPERVISORY RESPONSIBILITY:Position does not have direct reports but is expected to assist in guiding and mentoring less experienced staff. May lead a team of matrixed resources.
QUALIFICATIONS:Education Level: Bachelor's Degree in Information Technology or Computer Science OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
Licenses/Certifications Preferred:- ITIL Foundations v3 within 180 Days.
Experience: 5 years software, hardware and/or systems engineering related experience.
Knowledge, Skills and Abilities (KSAs)- Knowledge of programming languages and web based technologies.
- Proficient in Microsoft Office applications.
- Ability to collaborate to solve technical problems across teams.
- IT ticketing system utilization (Service Now).
- Ability to collaborate to solve technical problems across teams.
- Excellent communication skills both written and verbal.
- Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
Travel RequirementsEstimate Amount: 3 to 5 times a week throughout the local Marland and DC area.
Salary Range: $98,784 - $196,196
Salary Range Disclaimer The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).
PHYSICAL DEMANDS:The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.
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