GENERAL PURPOSE
Responsible for the design, development, and implementation of IT and ERP solutions that enable efficient business operations. Provides advanced technical support to functional areas by analyzing complex problems, designing applications and integrations, and delivering scalable ERP and enterprise system solutions.
ESSENTIAL FUNCTIONS
- Provides Tier 2 and Tier 3 support for ERP and enterprise applications, ensuring system stability, performance, and user satisfaction.
- Designs, develops, tests, and deploys application enhancements, integrations, and custom tools to extend ERP and business system functionality.
- Leads the analysis and resolution of complex ERP and application issues, identifying root causes and implementing long-term solutions.
- Develops, implements, and continuously improves IT and ERP processes to align with business objectives.
- Collaborates with business stakeholders to gather requirements, design technical solutions, and document system configurations and workflows.
- Installs, upgrades, and patches ERP and enterprise-level software in compliance with SOX and IT governance standards.
- Designs and maintains production, development, testing, and training environments; controls access per security and compliance policies.
- Develops and maintains interfaces with other enterprise systems, using tools such as SSIS, FTP, PowerShell, and SQL Server Agent"}
- Participates in 24/7 on-call support and disaster recovery processes.
- Coaches and mentors peers in ERP support techniques, T-SQL coding, and application development best practices.
- Leads small to medium IT and ERP-related projects and manages deliverables to completion.
- Identifies and drives opportunities to improve system performance, usability, and integration across platforms.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience
- Bachelor's Degree in Computer Science, Information Systems, or related discipline preferred.
- 6+ years of professional IT and Information Systems experience.
- Experience supporting and enhancing ERP systems (experience with 2020 Insight strongly preferred).
- Experience in a manufacturing environment preferred.
Skills and Abilities
- Strong understanding of ERP architecture, business process mapping, and data integrations between ERP and other enterprise systems.
- Proficient in SQL, PL/SQL, or T-SQL development, including performance tuning and complex query design.
- Experience with relational database systems such as Oracle, SQL Server, or DB2.
- Experience in extending ERP functionality by developing custom applications, user interfaces, system interfaces, or automation scripts
- Working knowledge of Windows Server environments.
- Excellent analytical and problem-solving skills; capable of independently resolving complex issues.
- Strong communication and collaboration skills; able to work effectively in cross-functional teams.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Must be able to perform all essential functions of the position with or without accommodations.
