Candidates must be local to the Asheville market
Job Summary and QualificationsThe Senior System Engineer designs, implements, monitors, and supports the HCA system and storage infrastructure. As a primary technical resource, the Senior System Engineer is responsible for the set-up and repair of facility system and storage infrastructure, including the monitoring and diagnosis of system and storage performance, and resolution of system-based incidents and requests reported to the service desk, especially complex incidents requiring research and diagnostics.
The Senior System Engineer maintains the HCA system and storage environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of facility-based system equipment. This position assists with facility-based project planning, strategic planning, 24x7 on-call support with other members of IT staff, and may be required to supplement facility-based, on-site support to technical resources.
Design, implementation, monitoring, and support of hardware and software to support the system and storage infrastructure. This includes, but is not limited to: monitoring servers, SAN, data protection (backup and archive), and distributed services/resources for failures and recommending corrective action.
Creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and system operations which improve service and repeatability.
Maintenance and support of facility-level system and storage equipment, including but not limited to: server equipment, SAN, data protection, and other distributed services.
Participation in and support of facility-level technical implementation projects.
Provides 24x7 on-call support based on IT staff rotation and carries a pager as warranted, to assist with troubleshooting, coordination, escalation, and resolution of system or storage-based incidents, equipment failures, etc.
Aids and trains users on proper use of facility technology.
Mentors and trains System Administrators and Associate System Administrators, as needed.
Participates in facility-based IT project planning, as needed. Effectively work with corporate IT&S personnel to ensure that priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Wintel Engineering, corporate Security, and external vendors to support facility operations.
Communicates and escalates incidents and requests beyond scope of ability to senior service resources.
Coordinates and participates in regular -wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved system and storage architecture and security policies.
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
Aids and trains users on proper use of facility technology.
Adheres to and supports HCA IT&S standards, policies and procedures.
Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
What qualifications you will need:Required:
Strong knowledge of the following:
Working knowledge of supported operating system (Windows server and VMware ESX), utilities, vendor products, applicable programming languages and scripting, diagnostic techniques, applicable communications protocols, applicable hardware configurations
Must have 2+ years experience in deploying technically complex infrastructure computing solutions across platforms and components.
Hands on experience with virtual technology, such as, Citrix, VMWare ESX, IBM LPARs, VIO servers, and micro-partitions.
Working knowledge of OS environment running one or more databases including SQL, Oracle, DB2.
Experience in one or more of the following: NetBackup, Data Domain, or CommVault
Diagnostic techniques
Applicable communication protocols and hardware configurations
Statistical and analytical tools for system monitoring
Preferred:
Demonstrates broad knowledge of system and storage technologies and standards
Demonstrated ability to multi-task; Possesses strong analytical skills
Demonstrated customer orientation; strength in analytical, math, and reasoning skills
Effectively communicates verbally and in writing
Demonstrated proficiency in MS Office applications
Provides onsite technology support on projects
EDUCATION
Bachelor's degree in information system is preferred.
EXPERIENCE
3+ years experience with complex server/storage technologies
CERTIFICATE/LICENSE
MCSE required
MCTS/MCITP , VIP or VCP preferred
Valid state drivers license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment
Occasional/ Intermittent Travel
BenefitsHCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
- Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
- Wellbeing support, including free counseling and referral services
- Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
- Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
- Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
- Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
