Role OverviewThe Senior Supplier Strategy Manager accomplishes results through the management of professional teams and departments, integrating deep subject matter expertise in payroll modernization, vendor governance, and HR technology - particularly within the Workday ecosystem - within a defined area of accountability.
The ideal candidate contributes to enterprise-wide standards and operating models that others will leverage at scale, requiring an in-depth understanding of how payroll functions collectively integrate across the sub-functions. This leader brings demonstrated experience in
payroll migrations and system modernization, with the ability to manage complex, multi-geography programs from strategy through delivery.
Developed communication and diplomacy skills are essential to guide, influence, and convince senior stakeholders, cross-functional partners, and external suppliers. The role demands
strong change management capabilities to lead organizations through transformation effectively. Full management responsibility includes performance evaluation, compensation decisions, hiring, disciplinary actions, resource planning, and budget oversight. Candidates who leverage
AI productivity tools to accelerate team output and improve operational efficiency are strongly preferred.
Responsibilities- Manages one or more teams, setting strategic direction and ensuring accountability for team performance across transformation programs.
- Advises senior management on the performance of assigned payroll areas, providing data-driven insight, risk assessments, and strategic recommendations grounded in operational analysis.
- Leads payroll migration and modernization initiatives including system transitions, data migration, and cutover planning - managing end-to-end program delivery from discovery through hypercare.
- Defines and drives vendor strategy and governance frameworks, including RFP management, contract negotiations, and establishing strategic supplier relationships.
- Authors and oversees the development of Business Requirements Documents (BRDs) and EPICs, translating business needs into actionable technical specifications and user stories for Workday and adjacent payroll platforms.
- Develops and executes change management strategies to support workforce adoption of new payroll systems, processes, and operating models - including stakeholder engagement plans, training design, and communication frameworks.
- Partners with businesses and cross-functional teams to identify issues and required business specifications.
- Identifies, tracks, and remediates operational risks; champions continuous process improvement initiatives using lean or structured methodology to eliminate waste, reduce error rates, and enhance accuracy.
- Manages the documentation of policies and/or procedures, ensuring standards are current, accessible, and compliant with internal governance requirements and applicable regulatory frameworks.
- Assesses and monitors reasonableness of data across payroll outputs, identifies discrepancies, performs root-cause analysis, and drives resolution of complex systemic issues.
- Directs program and project management across transformation workstreams - assigning deliverables, managing timelines, escalating blockers, and reporting program health to executive sponsors and governance forums.
- Champions the adoption of AI productivity tools and emerging automation capabilities within the payroll function to enhance team throughput, reduce manual intervention, and build a future-ready operating model.
- Evaluates subordinates' performance and makes recommendations for pay increases, hiring, terminations, and other personnel actions; provides coaching and developmental support to build the next generation of payroll leaders.
- Directs area supported through shared responsibility for budget management and resource planning; accountable for volume, quality, timeliness, and delivery of end results across the function.
- Serves as a representative and consultant on external project and meeting calls, ensuring Citi's interests are protected and strategic commitments to partners are upheld.
- Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets - by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.
Required:- 6-10 years of progressive experience in a related role, with commensurate people management experience in a global or large-scale enterprise environment.
- Proven track record leading global payroll transformation programs including multi-country migrations, system re-platforms, or operating model redesigns at scale.
- Advanced understanding of Workday including integrations, configuration, testing cycles, and ongoing platform governance.
- Advanced skills in authoring and managing Business Requirements Documents (BRDs) and EPICs, with demonstrated ability to translate complex business needs into structured technical specifications.
- Strong payroll domain expertise encompassing payroll operations, compliance, controls, and quality management across multiple geographies or legal entities.
- Demonstrated experience in vendor strategy and governance, including managing third-party payroll providers, contract negotiation, SLA design, and performance remediation.
- Formal program and project management experience with a structured methodology (e.g., Agile, SDLC, PMI); ability to manage multiple concurrent workstreams with competing timelines and dependencies.
- Strong change management capability with the ability to design and execute adoption strategies, communicate across all levels, and sustain momentum through periods of significant organizational change.
- Strong background in operational risk reduction and process improvement, with the ability to identify systemic gaps, quantify impact, and lead remediation programs that measurably improve payroll accuracy and efficiency.
- Ability to provide evaluative judgment based on independent analysis; comfort operating in ambiguous, high-stakes environments with regulatory or compliance implications.
EducationBachelor's/University degree, Master's degree preferred
Job Family Group: Controls Governance & Oversight
Job Family:Quality Assurance, Monitoring & Testing
Time Type:Full time
Primary Location:Tampa Florida United States
Primary Location Full Time Salary Range:$130,880.00 - $196,320.00
In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Most Relevant Skills Analytical Thinking, Assurance Strategy, Constructive Debate, Controls Assessment, Controls Lifecycle, Digital Skills (Including AI), Policy, Procedure, and Regulation, Risk Remediation, Stakeholder Management.
Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
Anticipated Posting Close Date:Aug 21, 2026
Automated Processing and AIWe use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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