Eversource

Senior Supervisor, System Operations Training

Eversource • $149K — $166K *
Berlin, CT 06037In-Person
Energy & Utilities
8 - 10 years of experience
3 days ago
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Electrical Engineering Technology or related discipline, or equivalent experience.
  • Minimum of 8-10 years in electric power distribution, transmission or generation.
  • 4 years as a System Operator preferred.
  • 4 years in a trainer or supervisor role within a formalized training program preferred.
  • 1 year supervising others preferred.
  • Valid motor vehicle operator's license.
  • NERC Transmission Operator or higher certification (to obtain within 6 months).

Responsibilities

  • Supervise development and implementation of training programs for system operators in multiple states.
  • Train and develop staff while coordinating their workload and performance assessments.
  • Foster a collaborative environment that encourages problem-solving and teamwork.
  • Ensure training programs comply with regulatory standards and are delivered on time and within budget.
  • Monitor and assess training program effectiveness and implement improvements as necessary.
  • Act as a liaison between training teams and System Operations Control Center management.
  • Assist in coordinating responses to system emergencies and participate in review teams.

Benefits

  • Comprehensive benefits program including health and wellness offerings.
  • Opportunity for professional development and certifications.
  • Potential for performance-based incentives.
  • Work-life balance with flexible schedules and remote opportunities.
  • Employee assistance programs and support services.
Full Job Description
Role and Scope of Position: Supervise the development and implementation of transmission and distribution System Operations Training for CT, MA and NH. Supervise and oversee at least 2 FTE exempt and/or non-exempt employees in the daily operations of the department. Interview, select, and train staff. Responsible for evaluating employee performance and recommending merit increases and incentive awards. Essential Functions:
  • Supervises the analysis, design, development, implementation and evaluation of system operator training in CT, MA and NH.
  • Supervises, trains and develops staff; prioritizes, plans, schedules, reviews and coordinates work of staff
  • Fosters an environment of teamwork, creativity and problem solving. Shares information and encourages participation in the decision-making process.
  • Ensures work is completed on time, within budget and in a manner consistent with policies, work standards and regulatory requirements. This is accomplished through work planning and assignment of duties, communication of performance measures, performance assessment, training and coaching.
  • Initiates or recommends disciplinary action when required.
  • Serves as liaison with System Operations Control Center management in CT, MA and NH to identify and address training needs.
  • Ensures system operator training programs meet all applicable regulatory requirements (e.g. NERC Reliability Standards, OSHA regulations, etc.)
  • Reviews procedure, practice and regulatory changes and oversee implementation of necessary modifications to System Operations Training programs.
  • Monitors effectiveness of system operator training programs and implements necessary changes.
  • Ensures System Operator Training program activities are administered consistent with the Systematic Approach to Training, adult learning principles and training program policies and procedures.
  • Coordinates training resources and personnel to meet System Operations Training needs.
  • Represents System Operations Training at meetings, on committees and at conferences.
  • Assesses the need for and oversees implementation of programs to ensure System Operations Training personnel possess the necessary technical and behavioral skills for individual and group success.
  • Assists operations management in the coordination of response to system emergencies and participates in event review teams and incident analyses as requested by operations management.
Technical Knowledge/Skill/Education/Licenses/Certifications: Technical Knowledge/Skill:
  • Knowledge of transmission and distribution electric system operations.
  • Knowledge of functions of the various components that make up the Eversource electric system.
  • Knowledge of Energy Management System (EMS), Distribution Management System (DMS), Outage Management System (OMS) and Dispatcher Training Simulator (DTS).
  • Thorough knowledge of NERC Reliability Standards, OSHA regulations and other regulatory requirements.
  • Thorough knowledge of the Systematic Approach to Training and adult learning principles.
  • Familiar with learning management systems.
  • Read and interpret electrical schematic diagrams.
  • Communicate and work effectively with personnel at various levels within Eversource, ISO-NE, ISO-NE satellites, participant companies, non-utility generators, and neighboring utilities.
  • Strong written and oral communication skills.
  • Strong analytical skills.
  • Proficient with Lotus Notes e-mail and databases, and Microsoft Office Suite.
Education:
  • Bachelor's degree in Electrical Engineering Technology or related discipline, or an equivalent combination of education and experience.
Experience:
  • Minimum of eight (8) to ten (10) years of related experience in electric power distribution, transmission or generation.
  • Four years experience as a System Operator preferred.
  • Four years experience as a trainer or supervisor in a formalized training program preferred.
  • One year experience supervising others preferred.
Licenses & Certifications:
  • Valid motor vehicle operator's license.
  • NERC Transmission Operator or higher certification (or obtain within 6 months).
Working Conditions:
  • Must be available to work emergency restoration assignment as required.
  • Must be available to travel between MA/CT/NH as necessary.
Please submit a resume with your application. #elecajd #LI-ES3 Competencies: Build trusting relationships Manage and develop people Foster teamwork and cross-functional collaboration Lead change Communicate strategic vision Create an engaged workforce Focus on the customer Take ownership & accountability Compensation and Benefits: Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is: $149,600.00-$166,220.00 Worker Type: Regular Number of Openings: 1 Emergency Response: Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

About Eversource

Eversource transmits and delivers electricity and natural gas for more than 3.6 million electric and natural gas customers. Before its rebranding, the company operated six main subsidiaries: Connecticut Light and Power (CL&P), Public Service Company of New Hampshire (PSNH), Western Massachusetts Electric Company (WMECO), Yankee Gas Services Company (Yankee Gas), NSTAR Electric, and NSTAR Gas. NSTAR itself was the product of corporate mergers and included the former Boston Edison Company, Cambridge Electric Light Company, Commonwealth Electric Company, Commonwealth Gas, and Cambridge Gas Company. All now currently operate under the Eversource name. Eversource remains Connecticut's largest electric utility, serving more than 1.2 million residential, municipal, commercial and industrial customers in approximately 149 cities and towns. It also serves approximately 229,000 natural gas customers in 73 cities and towns. Eversource is also New Hampshire's largest electric utility, serving more than 500,000 homes and businesses in 211 cities and towns throughout the state. Eversource Energy is a publicly-traded, Fortune 500 energy company headquartered in Hartford, Connecticut, and Boston, Massachusetts, with several regulated subsidiaries offering retail electricity, natural gas service, and water service to approximately 4 million[6] customers in Connecticut, Massachusetts, and New Hampshire.

Eversource Careers

Joining Eversource means becoming part of a dedicated team committed to safety, reliability, and innovation in energy. As a leading energy provider in the Northeast, Eversource offers unparalleled job opportunities, fostering a culture of leadership and growth in the industry.

Work You’ll Do

At Eversource, every position contributes to the company's mission of delivering reliable energy and superior customer service. Our team enjoys a dynamic work environment where professional growth and development are encouraged. With a variety of career paths available, Eversource is a place where your ambition drives your career forward, and where leadership and diversity training ensure you reach your potential.

Innovate and Lead

Eversource is at the forefront of the energy sector’s transformation, integrating innovative technologies and sustainable practices that benefit not only our customers but also our communities. By joining our team, you will collaborate with skilled professionals dedicated to pioneering solutions for a sustainable future.

Career Development

Eversource is committed to the professional development of its employees. Whether through leadership programs, skills training, or networking opportunities, we provide the tools needed for career advancement and personal growth. Our robust internship programs offer a gateway to full-time employment, giving hands-on experience and exposure to real-world challenges.

Be Part of Our Team

Our team at Eversource is driven by a shared commitment to excellence and teamwork. We value diversity and strive to create an inclusive environment where all team members can thrive. The benefits at Eversource go beyond the standard employment package; they empower our employees’ well-being and long-term financial security.

Explore Job Opportunities

Whether you’re starting your career or looking to make a significant impact in the energy sector, Eversource has a position for you. From engineering to customer service, our job opportunities span a wide range of skills and expertise. Ready to start your journey with us? Explore open positions, prepare your resume, and apply through our hiring portal.

Stay Connected

Stay informed about new openings and company news by joining our career network. Tailor your job alerts to match your career preferences and get insider tips that can help you during the interview process. At Eversource, your next big opportunity is just around the corner.

Join Eversource Today

Discover the career you’ve always wanted. Visit our Jobs and Careers page to search for current openings, read about our company culture, and learn how Eversource supports your professional growth and leadership development. Let’s energize the future together!

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Learn more about Eversource
Size
9,227 employees
Market Cap
$29.2 billion
Industry
Energy & Utilities
Net Income
$1.2 billion
Founded
1927
5 Year Trend
+5.4%
Revenue
$8.9 billion
NASDAQ
ES
* Ladders Estimates

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