You’ll report to the Operations Manager and work from our Mississauga,Canada Office.

What You’ll Do:

• Manage, train, and motivate a new Operations team, overseeing the entire Receiving, Research, Encapsulation, Quality Control or Shipping/Logistics function.

• Own daily production metrics for the department.

• Evaluate team member output in each of their assigned duties to ensure it meets the company standards.

• Identify and develop new operational metrics as needs arise.

• Effectively problem solve issues that arise within the department, and implement solutions & improvements to keep error percentage to a minimum.

• Assist in the continued development of skill sets for members of the team.

• Listen to team members’ feedback and resolve any issues or conflicts, escalating when necessary.

• Develop staff skills and create a rewarding and fulfilling work environment.

• Act as a knowledgeable and accessible resource for team members

• Establish effective communication channels that ensure the flow of information into and out of the department.

• Assist in the development of strategic and tactical plans to ensure achievement of company and departmental goals.

• Maintain a safe work environment and serve as the first point of contact for incidents, injuries, and/or safety concerns.

• Lead by example and be a champion of all company policies, including safety, attendance and security

• Safely handle and account for valuable merchandise, ensuring its security and proper handling throughout all process stages.

Who You Are:

• 2+ years of experience supervising an operations team, preferably within Receiving, Shipping, Logistics, Quality Control, or Manufacturing environments

• Demonstrated leadership skills.

• In-depth knowledge of performance metrics.

• Excellent written and verbal communication skills, including an ability to understand and relay company policies and procedures.

• Good interpersonal skills, including but not limited to conflict resolution and negotiation.

• Experience developing processes, writing procedures, and training hourly associates.

• Ability to plan, multi-task, manage time, and delegate effectively.

• Strong computer skills, including Excel and Google Sheets.

Salary Range: The salary range for this position is $93,000-$105,000 CAD. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off

• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities