Ellucian

Senior Student Success Consultant (MUST have experience on Banner Student Accounts Receivable) - United States Remote

Ellucian • $100K — $120K *
US-AnywhereRemote in United States
Education, Government & Non-Profit
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of Banner Accounts Receivable implementation experience.
  • Professional consulting expertise in leading customer implementations.
  • Track record of managing complex SaaS implementation projects.
  • In-depth functional knowledge of Banner Accounts Receivable and integration with Student and Financial Aid.
  • Experience mentoring consultants and developing best practices for consulting.

Responsibilities

  • Serve as the leading authority on Banner Accounts Receivable implementations.
  • Lead strategic customer engagements that are complex and high-profile.
  • Align client business processes with industry best practices through consulting guidance.
  • Mentor Senior Consultants and assist in onboarding and training efforts.
  • Enhance implementation methods, consulting resources, and delivery standards.
  • Collaborate with leadership in Product Management, Sales, and Professional Services to optimize delivery.
  • Manage customer escalations and address advanced functional challenges.

Benefits

  • Comprehensive health coverage: medical, dental, and vision.
  • Flexible time off to promote work-life balance.
  • Thrive Flex Lifestyle Account for health, financial, or educational purposes.
  • 401k with company match to support future savings.
  • Parental Leave for new parents.
  • Five charity days to support your community.
  • Access to telemedicine services for health consultations.
  • Wellness programs including mental health resources and virtual fitness classes.
  • Caregiver support services available through RethinkCare & Wellthy.
  • Diversity and inclusion initiatives with internal employee resource groups.
  • Employee referral bonuses to incentivize team growth.
  • Learning culture supported by education assistance, professional development, and LinkedIn Learning access.
Full Job Description
About the Opportunity

Ellucian is seeking an experienced Senior Student Success Consultant with a focus on Accounts Receivable to join the North American Professional Services team. This role serves as a functional leader responsible for delivering complex implementations, mentoring consultants, and driving consulting excellence across the Student Success portfolio.

Where you will make an impact
  • Serve as the recognized functional authority for Banner Accounts Receivable implementations.
  • Lead complex, strategic, or high-visibility customer engagements.
  • Provide consulting guidance that aligns customer business processes with industry-leading practices.
  • Mentor and coach Senior Consultants while supporting onboarding and enablement activities.
  • Develop and mature implementation methodology, consulting assets, and delivery standards.
  • Partner with Product Management, Sales, and Professional Services leadership to improve delivery outcomes.
  • Lead customer escalations and provide guidance on complex functional challenges.
  • Influence implementation strategy across multiple projects and consulting teams.
  • Champion continuous improvement initiatives that improve delivery quality and customer success.
  • Meet customer satisfaction, utilization, and strategic business objectives.

What you will bring
  • 3-5 years of Banner Accounts Receivable implementation experience.
  • Professional consulting experience leading customer implementations.
  • Demonstrated success leading complex SaaS implementation projects.
  • Deep functional expertise across Banner Accounts Receivable with strong understanding of Student and Financial Aid integrations.
  • Proven experience mentoring consultants and developing consulting best practices.
  • Excellent executive communication, facilitation, and stakeholder management skills.
  • Ability to independently lead customer strategy discussions and influence executive stakeholders.
  • Ability to travel domestically and internationally.


What makes #Ellucianlife

  • Comprehensive health coverage: medical, dental, and vision
  • Flexible time off
  • Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
  • 401k w/ match & BrightPlan - to help you save for the future
  • Parental Leave
  • 5 charitable days to support the community that supports us
  • Telemedicine
  • Wellness
    • Headspace Care (mental health)
    • Wellbeats (virtual fitness classes)
  • RethinkCare & Wellthy- caregiver support
  • Diversity and inclusion programs which provide access to internal employee resource groups
  • Employee referral bonuses to encourage the addition of great new people to the team
  • We Foster a learning culture with:
    o Education Assistance Program
    o Professional development opportunities
    o LinkedIn Learning

#LI-MH1

#LI-Remote

About Ellucian

Ellucian is a provider of software and services to higher education institutions. The company was founded in 1968 and offers a range of solutions, including student information systems, financial management systems, and analytics. Ellucian's technology is designed to help colleges and universities improve their operations, enhance the student experience, and achieve their strategic goals. The company has a global presence and serves more than 2,700 institutions in over 50 countries.
Learn more about Ellucian
Size
3,000 employees
Industry
Information Technology
Founded
1968
* Ladders Estimates

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