Location Designation: Hybrid - 3 days per week
Role Overview:The Senior Strategic Change Management Lead is responsible for shaping and implementing the strategy that underpins organizational transformation. This senior-level position requires a seasoned professional with a strong foundation in change management, strategic planning, and cross-functional leadership. The role is designed for a highly skilled contributor who can balance technical expertise with the ability to influence and guide stakeholders across the enterprise.
The successful candidate will be accountable for developing and executing structured change management methodologies that support business and cultural transformation. This includes driving the adoption of new processes, systems, and technologies in alignment with New York Life's strategic objectives. The Corporate Vice President will partner with leaders at all levels of the organization to ensure effective execution, seamless integration, and measurable outcomes from enterprise-wide initiatives.
This role works in New York Life's Foundational Business, which includes its primary Agency channel consisting of more than 12,000 agents and advisors, operating in virtually every major city in the United States.
What You'll Do:- Partner closely with executives and their senior leadership teams to understand the implications of large strategic initiatives on people, process and technology and build long-term change strategies to optimize resources and capital investments while minimizing disruption to agents and advisors
- Lead the development of multi-faceted change plans to drive effective execution of large-scale multi-year initiatives impacting thousands of employees and agents / advisors.
- Lead and coordinate multiple project teams to execute the entire change strategy and integrate these into an overall readiness plan.
- Provide change leadership in implementing complex operational and technology change initiatives to successfully achieve high adoption and OKRs.
- Partner with team members and business leaders to assess, understand, evaluate, and document key dependencies across initiatives, based on strong understanding of goals and desired outcomes.
- Lead the co-creation of different solutions with multiple stakeholders to solve operational and / or technology issues that may result from program launches and ongoing enhancements.
- Partner with key stakeholders to conduct detailed impact analysis and develop strategies to minimize disruption while maximizing adoption
- Pro-actively identify emerging issues that may challenge the successful execution of the initiative. Develop comprehensive change readiness plans to minimize risk and enable go / no decision making.
- Partner with departmental and Agency communications teams and initiative leads to develop and evolve on-going communication strategies that drive high understanding and commitment to strategic initiatives.
- Work with internal teams to develop creative learning assets and training programs that quickly drive adoption and utilization of new processes and technologies.
What You'll Bring:- Bachelor's Degree
- Minimum 7-10 years, with 3-5 years of proven experience executing change management strategies to drive adoption and utilization
- Proven experience in leading large scale technology, operational and/or operating model transformations
- Ability to establish and manage senior level relationships
- Exceptional business acumen (particularly Agency) and learning agility.
- Understanding of financial services industry and competitive landscape
- Excellent organizational and communication skills, with the ability to present complex or abstract ideas in simple and engaging terms and in multiple formats/channels.
- Strong understanding of how to motivate and drive change across large, diverse stakeholder groups.
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Pay TransparencySalary Range: $156,000-$205,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Job Requisition ID: 92653
